Bentley Hotel - Niujorkas

The Bentley met our needs perfectly. We have a son who lives nearby so it was convenient to his apt. We were able to walk everywhere we wanted to go from The Bentley. We drove to New York and it was very easy to get to from the highway.

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AC didn't work with 100degree temp outside. 85 degrees in the bedroom. Called front desk and they would not relocate us. The did send someone to repair unit.

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Shower is always half open (no door), makes for a messy bathroom. No room service available, elevators slow to respond, expensive internet surcharge. Overall good location, comfortable place, but 3 stars, not 4...

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Overall satisfaction, except the shower flooded the bathroom floor everytime

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THE HOTEL IS WONDERFUL , GREAT SERVICE, BUT NO FREE WI-FI, AND THE LOCATION IS NOT CONVENIENT TO THE SUBWAY. THE BUS STOPS ACROSS THE STREET.WE HAD A CORNER ROOM WITH A MAGNIFICENT VIEW .VERY FRIENDLY AND HELPFUL FRONT DESK PEOPLE.

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Loved the hotel and the service was great. My only complaints were 1) there was no room service and 2) I received incorrect information from front desk staff about my bill (even after confirming it twice). Ultimately, I got the bill issue resolved with manager via phone call, but it took some wrangling.

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Overall, nice lobby, hotel, and service, but 1 of our 2 rooms was much smaller, with no closet and only 1 chair. Wish both rooms are consistent in quality/comfort.

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The Bentley was wonderful, but I messed up and learned late the second day that I'd only signed up for one night when I meant to sign up for two. Personnel were helpful, but the rate for the second night was *way* higher than it would have been if I'd done it right the first time.

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Very High Price for the wi-fi,small rums

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Nice clean hotel. Modern. Well maintained. Friendly, helpful staff.

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The room was not at all up to the standard that a $300 a night hotel should be. The room was supposed to sleep 4 persons but it only had linens for 2 persons. Each day when the room was cleaned dirty towels and washcloths were remomed but not replaced with new ones. One small bar of soap for 4 people to use for 3 days. Avoid this hotel!

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Nice comfortable. Very reasonable for under $200/nite. Wish it wascloser to the W. side, subway or other tourist sites or provided complimentary breakfast.

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We had a fabulous time and loved the Bentley - would stay there again in a heartbeat!

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Hotel was OK. Parking way too expensive for a few hours overnight. Lots of surrounding construction. Should allow some parking to drop off and pickup. No on site breakfast as restaurant was closed for private function. Rates for graduation week too expensive with no frills.

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Very clean rooms,frendly staff.One thing would be better if contiental breakfast and in room coffee was included.A little far to walk to central park but nice neighbourhood.

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Very small showers, and bathrooms, but very clean rooms and great service.

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The overall stay of the hotel was very good once we were moved into a different room. The first night we were put into a smoking room which we requested to be moved from. We also requested a room with a view and we were given one. This is at the discretion of the hotel though and with some persistence we were accommodated. Our stay after that was great. […] The hotel and staff were very helpful and friendly. The hotel had a roof top restaurant which happened to be closed the week we were there so we did not happen to have the chance to try it out. The beds were comfortable and the neighbourhood was very nice with many lovely cafe's. Skaityti daugiau

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Rundown, nothing in room worked, overpriced for what it is. Staff had major attitudes. Manager was worse.

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The Bentley Hotel is a gem on the East Side. Many of the rooms have an excellent view of the East River and Queensborough Bridge. The surrounding neighborhood is upper-middle class residential apartments and condos making it more a more quiet experience with bars and restaurants within 2-3 blocks from the hotel. Quality of service was impressive---although […] we did not take advantage of room service. The rooms were clean and comfortable. The style of our room was luxurious and romantic. Skaityti daugiau

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The hotel was wonderful, the staff was very helpful and the room was clean and comfortable.

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When I checked into the hotel, they talked me into upgrading my room for $40/night. For that, I got a shower and sink that sprayed muddy water (no joke) with a high shrieking sound coming from the shower head. The water took 5-10 minutes for hot water to come out and it wouldn't drain one bit. After complaining, the only thing they fixed for 2 days […] was the muddy water. Everything else remained the same (no drainage, cold water, etc..). Needless to say, this was the tenor of my 4 days there. Travelers beware! Do not stay here. Skaityti daugiau

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It was close to where my son lives so that is why I chose it. My only complaint is that I could not get the room to cool down to where I wanted it for sleeping. It seemed that the unit was too close to the thermostat. I was upgraded to a suite and that was sweet!

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I like the location but found the room a little noisy because its close proximity to the bridge traffic!

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If you want glamour and a comfortable environment this is the place for you !

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The room was reasonable for New York in terms of size and comfort. It is one block off the East Side Drive. The traffic in the area is heavy. Restaurants are two or three blocks away. The closest subway station is about five blocks away. There are plenty of cabs cruising in the area. The only negative was that I have been given a much more emphatic […] welcome at other hotels than I received at the front desk. I did not take advantage of any of the hotel conveniences. Skaityti daugiau

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Not greatly located since the nearest subway is 5 long blocks away. Since I was aware of that before I booked the hotel, it wasn't unexpected but for those that have never been to NY, this may be a bit of a surprise. I was only disappointed in the fact that on my first night there the elevators broke down for nearly 30 minutes and the stairs were being […] painted, so you were either stuck upstairs in your rooms or in the lobby. They were using the service elevator to carry food to their restaurant on the top floor and should have immediately stopped that to use the service elevator to carry hotel guests.... Skaityti daugiau

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Hotel gave me a great room with a million dollar view of the east river and Queensboro bridge. As NYC rooms go, this one was large. The room was very business friendly. I am from NYC originally so I knew the hotel would be an uphill hike to the nearest subway line on Lexington Avenue. But the new F train line is right off 63rd Street and that takes […] you over to the prime west side stops. The east side lines are also nearby on 60th. And if you need to take a break on your walk, Bloomingdales is also nearby. Closest Starbucks, if thats important, is near the subway lines. Skaityti daugiau

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easy access from the FDR; staff was accommodating to our needs; checkout and checkin easy; room service would have been helpful in our situation given that we had an early checkout.

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This is my go to hotel on the UES. The rooms are large, have everything you need, always clean and great value for NYC. I wish Internet was included, but for the price, how can you argue.

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Bathroom had hair all over tub. No closet space had to use back of bathroom door to hang clothes. Room tiny. No place to put bag to open them! No help getting bags into hotel. Given wrong rm, not what ordered. Unless necessary will not stay here again

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Loved the room. Bed was super comfortable. Only Complaints: Room Temp was difficult to control, the shower sprayed all over the bathroom floor and soaked everything.

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I enjoyed the hotel and the location was lovely. Close to the East River, for nice long walks or a Ferry ride. And not to far to walk to Central Park and 5th Ave. Wonderful place to be at if you don't want to be in the middle of the hustle and bustle of Times Square.

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As a woman traveling solo I prefer small hotels. The mid east side was convenient for numerous appointments packed into two days. But the hotel is completely lacking in charm or character. The hallways were dark and foreboding. The room was tiny and did not have sufficient lighting. Water was $7. No Duane reed nearby. No coffee maker. No sewing kit. […] No nail file. No umbrella. The desk clerk looked blankly at me when I asked for all of the above. My room on third floor overlooked a roof and the street. There was no means of lowering a blind to block the window. The bed was comfy but the rest of the furnishings were too small to be used for much. Insufficient lighting in the room. Cafe downstairs with outdoor seating for morning coffee and bagel worked well. Lobby packed with seating for guests and adjacent bar. Has the bones, location and potential but needs reworking of the concept. And lighting. Skaityti daugiau

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Walk to JFK drive for a quick work out , bike ride, or dog walk. Just relax by the water. Easy walk to subway, dinner or the sky tram to Roosevelt Island.

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I stayed here for business, I guess the hotel seems to cater to European tourists. Overall it was just ok and I certainly would not call the hotel 4 stars. Rooms were overpriced as well.

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Had a corner room on the 10th floor, which did have a closet (another guest told me that interior rooms do not have closets). Good view of the bridge but much of the river view was blocked by a neighboring building. That building appears to stop at the 11th floor, so ask for 12 or higher. Liked the styling of the room, which was in excellent condition, […] but common areas look a little too nightclub and a bit worn. Staff was polite and friendly. Rooftop view was great; would try the restaurant next time for the view. Great access to FDR Drive entrances and an easy walk to the subway at 59th & Lexington. Would have liked a gym and in-room coffee, but neither available here. Elevators seem to have a mind of their own. Skaityti daugiau

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Would stay again

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Enjoyed the hotel, clean and roomy. Very good price point. We will stay again.

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We chose this hotel due to location, it seemed fairly new and it was on offer on hotels.com. The hotel provided good value for money as hotels in NYC are very expensive. The rooms are quite big, comfortable bed and the location is good (nearest metro is 10-minute brisk walk from hotel). On the downside, the shower was too powerful and felt more like […] a massage than a shower, wi-fi was not free of charge and it is quite a lot of traffic around the hotel. Overall, average hotel and I would consider staying there at future visits to NYC. Skaityti daugiau

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The hotel and staff were great. We asked for an upgrade and they were able to give us a corner room with an incredible view. Room was clean. The walk to the subway was only about 10 minutes and we found the neighborhood around the hotel to feel very safe.

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Overall I think the hotel was fine and I would stay there again if I was doing business on the UES for a couple of days. That said, I'm perplexed by the choice of techno music in the lobby and elevators. At 7am? Really, does ANYONE want to listen to that first thing in the morning? Also, while the room did not look dirty, I did find some stray items […] that suggested that they could take more care: a bobby pin on the floor, a St. Patrick's Day flag stuck in the curtains. Lastly, having to wait a full five minutes before hot water runs through the pipes is awkward. And while I loved that the hotel signals its intention to save on water and energy by letting guests re-use towels, I discovered that my towels were actually taken away and replaced each day. That's fine, but then don't ask me to re-fold my towels if I want to re-use them. It's counter-factual to your brand messaging. Skaityti daugiau

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No coffee pot in room. No ice on floors.

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