Grand Hotel Excelsior - Malta (cisa)

While we could not fault the attention of the restaurant staff or the food itself, the fact that we had 7 different servers before we got our first course led to much confusion and a lot of chivvying by us to get what we wanted eg. twice demanded menus, then needed to catch another for the wine list, then call the drinks server over with our aperos […] as he went on a search for our table! So for 5*s this aspect of the hotel was a bit Fawlty Towers. Skaityti daugiau

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Good hotel in good location for exploring Valletta and close to bus station for exploring the rest of the island.Small gym and indoor pool open 24 hrs per day which was very handy.

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The hotel is very impressive. Room was very large (by European standards) and well-appointed. Thick bathrobes for use by the pool or after a bath. Good restaurant with very impressive buffets - both for breakfast and dinner. Grounds very nicely landscaped. Staff very pleasant and helpful. I can be very picky and the only annoying thing was an off-key […] and loud piano player/singer in the bar above the restaurant who intruded into dinner one evening. Skaityti daugiau

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We stayed for four nights in this marvellous hotel. Very close to Valletta. We really enjoyed our stay there! Nothing was amiss!!!

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Lovely staff in all areas, very comfortable rooms, decor a little dated but good quality. Odd set-up with the mini-bar - having to order on demand what you would like (which is basically room service rather than a mini-bar, but it does remove the temptation to eat all the chips after you've had a beer)

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We are frequent visitors to Valetta and this hotel just gets better all the time.Staff go the extra mile with a smile breakfasts are the best and of course the location is the very best. Book and you will not be disappointed

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Great hotel with an amazing view.

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Very friendly and attentive staff. Unfortunately I had a room with a connecting door to the next room. A young child was in the room and was not a problem, however I heard every conversation of the parents.

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The location is great, The staff are very friendly ,The food is very tasty, The rooms are spacious .

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Excellent location overlooking the bay, handy for the bus station (superb bus service all over the island - ride all day tickets for E2.60). Food is a bit pricey but plenty of restaurants in Valletta.

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It was a nice hotel looked like Titanic inside. Wouldn't say it was 5 star in need of renovation.

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Very nice hotel. Guest rooms however are more 4 star than 5 star. Very disappointed with bed provided for 14 year old daughter which was temporary and very shoddy and not to be expected in a hotel of this calibre. After first night had to ask for bed to be changed and replacement bed just as bad. Had to ask 3 times for a duvet to be provided as only […] 1 sheet & 1 thin blanket provided for extra bed - we were staying in February and night times still cold. After 3 days and asking yet again a duvet was provided! I upgraded to a deluxe room but was told all rooms are deluxe and very much felt that paying for the upgrade was a complete waste of money. Carpets in rooms are badly stained and an effort could be made to clean these, it really would make a big difference to the feel of cleanliness in the room. Skaityti daugiau

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Great stay. All experiences with staff were exceptional: Housekeeping, Dining, Concierge, Front Desk, Door Man ... great interactions. Focus on customer service, Very accommodating. Lower marks related to cleanliness of room - several carpet stains and furnishings a bit worn around the edges.

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This was an excellent hotel in levels of service and in the facilities. The concierge desk had good local knowledge and the chauffeur service and very short walk to the gate of Valetta make it a good base for exploring Malta. It even has its own sandy beach.

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Getting tired. Restaurant service depended on who was in charge. food on the whole was very good

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The hotel and room were clean, the bed was comfortable and staff were friendly. We did not see the spa or use the outdoor pool or bars so cannot comment on these. The buffet breakfast was as you would expect. The one evening meal we had was good and a little pricey, service was slow, but this was compensated for,without complaint or comment from us, […] with a coffee and liqueur. Location is good for the excellent and cheap bus service and the centre is a little beyond this. There are good views of the harbour from the restaurant and many of the rooms although our room looked at the city wall. The shower was good and a fridge supplied for your own use or to fill as requested from the mini bar. Air-con was responsive. Overall a good stay, maybe 4 star but we didn't use all the facilities and we would stay again. Skaityti daugiau

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Excellent service by staff. Excellent breakfast buffet. Room furniture is a bit dated and appears to have had better days, in particular the wardrobe. Armchair not very comfortable. Also it was obvious that room floor was not swept regularly. Overall excellent and would recommend hotel....good value for money.

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Nearly everything was terrific about the Excelsior. The employees were all very friendly, breakfast was good, and the location is a few minutes walk from the heart of Valletta. The only negative points would be that the jacuzzi was colder than the swimming pool.

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This was a nice hotel overall. It's really close to Valletta, less than a 10 minute walk gets you right in to the heart of the city. The one annoying problem we had was that we wanted to use the indoor jacuzzi but the water was cold. We told them about this multiple times but they never did anything about it. Other than that it was a pleasant stay.

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The breakfast is overpriced and not very good - at EUR 17.50 it's a rip off - hot food was cold, and nowhere does it say how much breakfast costs. You are better to walk over to the nearby cafes behind the bus station. Staff are excellent. We had a standard room which had an adjoining door to another room. Although the door was locked, our neighbours […] tried to get through the door, and we were woken up several times in the morning when their phone rang, when their alarm rang, and when they received texts on their mobile and it pinged. So more soundproofing needed. The bus is very convenient to get to and from the airport. Skaityti daugiau

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We upgraded our room to a harbour view; but there was an odour in the room which the hotel seemed unable to attend to. We had to ask for the light bulb on the terrace be replaced as it was malfunctioning. It is a large hotel with good facilities but dated. However we found the staff exemplary, very helpful and genuinely anxious to assist. We would recommend […] the hotel for its services, buffet breakfast and overall situation/ accessibility to the key sites. Skaityti daugiau

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Wonderfully helpful and friendly staff with a great location to explore Valletta and the surrounding areas on the buses. The bar and reception boasts a fantastic view out onto the bay. Only one snag, breakfast is a bit steep considering how close shops, cafes and restaurants are but comes with the territory of a top class hotel - no doubt it would […] have been top notch too! Skaityti daugiau

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My stay at the Excelsior hotel was lovely and very comfortablewith fantastic sea views, excellent service, very cleaned rooms but with no mini-bar inside the room. One have to order from thereception or room service to eat/drink something. Also the free 50cl bottle of water given as you enter the room is too small to have 2 or more coffees. On the whole […] it was a fantastic stay. Skaityti daugiau

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Location of this hotel is great but be aware of steps that you have to climb to get to the town and bus stations. Food was really good. Dining room has a great view of the harbour. We were there for New Year eve night. Great show of fireworks..! They need to do some work on upkeep of the hotel. It is not a five star hotel. Personel of the Hotel were […] very helpful. Skaityti daugiau

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The quality of the hotel amenities was good but the price for buffet dinner was very expensive considered menu and slow beverage service. The wifi was free and the breakfast rich and complete. The street entrance is 84 steps down or a machine access.

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Classic European service. Large hotel with all of the amenities. Delicious coffee, wonderful breakfast buffet. Fantastic location - right outside the city gates of Valletta and local bus station. Staff very attentive, courteous, and conscientious. I was travelling alone and was very comfortable to dine there or relax in the lounge. Decor just the slightest […] bit tired but very clean. A true bargain - I certainly got more than my money's worth and would happily return if I ever get the opportunity to go back to Malta. Skaityti daugiau

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This hotel is superb especially if you want to explore beautiful Valletta. It is a short walk (up some steps but manageable) into the centre to visit all of the Churches, shops, sights, film experiences or the saluting Battery. The bus depot for bus tours is also close by. The hotel has stunning views over the harbour to Sliema and into the hills. We […] had paid for a deluxe sea view room that had a huge balcony with full view which was beautiful. The room was very clean and very well maintained. The cleaning staff worked incredibly hard keeping everything immaculate. The only slight downside we had was the hot water pressure in the shower which was not fantastic. It was manageable but slightly difficult when easing my very long hair! All of the waiting staff were very attentive but not over the top and those on reception were always very polite and helpful. We ate most of our meals in the hotel and there was not a bad course among them. We were there during the European Film Festival and it got very busy but we never felt it was overcrowded or that they didn't have time for us. I would definitely recommend this hotel and would stay there again. Skaityti daugiau

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All parts of the hotel team helpful from the taxi service through to the maid service. Mildly offensive odour in lobby area - never quite sure what was the cause of that. Otherwise great fun had by all my patry of 5 women!!

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Very nice hotel and excellent service. However, the beds were uncomfortable- mattresses very hard and resulted in backache.

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the hotel and surrondings are very much 5 star quality, the rooms are not. The first room we were in the carpet, although not technically dirty, had stains all over it. The second was marginally better. I've seen better carpets in a motorway travelodge, not something that you'd expect from a 5 star hotel!

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The staff were excellent, polite and helpful. The facilities were extremely good too, those I used... The centre of Valletta is a very brief walk away, so the hotel is conveniently situated for ease of access. They were also prepared to arrange transport for other tourist visits involving taxis etc. My only issue on staffing was that we left for […] our flight early on the Saturday morning and there was only one member of staff on reception for checkouts. As there were a number of other guests also aiming for early flights, the process was slower than it should have been. That said, she was quick and efficient, but in a five star hotel, there should have been more staff available, in my opinion. Skaityti daugiau

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the carpets in the hotel rooms are disgusting. I had them move me from my first room because it was so bad i did not want to walk on it. While the one time courtesy ride into town was nice, the walk was very difficult.

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Chosen on family recommendation and fully met our expectations.

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Only spent i night... such a beautiful hotel the grounds gorgeous a bit hilly for those with disability's,The foyer amazing the room needs a little maintenance but overall a wonderful stay,the staff excellent.

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The interior is excellent & provides first class service. However, the exterior lacks character - it is supposed to represent a cruise liner, but the concrete structure looks a bit tired. The drinks & food are pricey but not too expensive. Can't fault staff or service. Although they could have given us a free upgrade. Location is good, albeit you have […] to walk up a steep hill to get to Valletta or take the short cut opposite the entrance via the fort, across the abandoned area & up some steps to the bus station. I would also check out the Phoenicia (more traditional, classier & better located) & the Osborne (looks really nice from the outside, in Valletta & also cheaper - that's where I would stay next time). Skaityti daugiau

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We were staying here with our 2 children at the end of October 2012. We had to book 2 interconnecting rooms which made it a lot more expensive. Last year we stayed at Westin Dragonara where we booked a room with 2 queen beds - a lot cheaper option. But we found the staff at Excelsior more friendly. The hotel has a bizarre policy on towels etc - all […] is policed and has to be paid for if lost. This may lead to people taking other towels at the pool. I found this enoying at a 5star hotel . The robes in the rooms were tired and well used. But overall we had a good time mainly because of the friendly attitude of the staff around us. Also the view from the courtyard is to die for. The outside pool is the best part. The hot tub inside is not hot - would be beneficial. Our rooms were on the first floor with easy access to the pools and courtyard - again this was really good for us. Skaityti daugiau

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This was our first visit to Malta and we were extremely pleased with the standard of the Grand Hotel Excelsior. Our room did not have a very good view, however both restaurants we used had suberb views over the harbour towards Sliema. The staff in the bar and restaurants were very attentive and courteous, and we also thought meals and drinks were exceptionally […] good value. The hotel was only a 10 minute walk from Valletta Cathedral, the only downside being a fairly steep climb. I would use this hotel in the future and recommend to anyone, especially if you feel like a little pampering. Skaityti daugiau

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We were truly pleased with our choice. Excellent all round. Close to city centre but quiet. Sea view or harbour view rooms well worth going for. Breakfast was very good indeed. Did not use the restaurant in the evening choosing to walk and explore the many city centre street restaurants. That said the hotel menu looked varied and sensibly priced.

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My wife and I were very happy with all aspects of this hotel. Great staff

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I just love it ;o)

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Very good location and facilities. Food good but most service sub-standard for a 5 Star hotel. Management's approach to up front charging (including 50 euros a day for possible extras), mini bar stocking, "survey" at check out so guests can be charged for missing towels, bathroom items, remote control holders etc etc - even laundry bags - is insulting […] to guests and is silly practice. Skaityti daugiau

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My wife & I went for our anniversary and loved it. It was convienently close to Valetta, and they have a shuttle service that will take you all over the island. The spa is fantastic, and the pools are nice. The "private beach" isn't much, and I would hardly call it a beach, but that's not too big of a deal. Definitely would stay here again.

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The room itself and hotel building was lovely and perfectly located. The one thing that let this hotel down massively was the service. It was incredibly slow. From getting a drink by the pool, to queuing for breakfast (often a minimum of 12 people deep) to getting our room made up (often only at 3pm despite being out for many hours in the day), the […] service, although friendly was often unbearably and very disappointingly slow. We went 'out of season' so I can only imagine what it must be like in season! Hotel itself was nice though and if you can cope with very very slow service, then I would recommend as it's in a great location. Skaityti daugiau

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The cost of meals was too high. There should be an option to have a continental breakfast. Being forced to use the hotel's own limousines and not use outside taxi services added a cost.

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good location - 4min walk to Bus terminus, close to city center; nice view of harbour; good customer service, taxi service seems a bit pricey (set rates should be displayed), and room service charge (5 euros) should be included in the service. Room very spacious, robe & slippers provided, hair dryer worth changing (mine didn't work but housekeeping […] brought me a new one in 5 minutes so cannot complain); also ironing board requires "upgrade". Wide choice of breakfast. Skaityti daugiau

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Wonderful location and seaview over marina to watch Rolex Midsea race. A good 5 star with all the amenities and a great breakfast. Easy walk to Valetta City and sights and bus station just a couple of minutes walk away. I will come again

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