Icon Park Hotel Chiang Mai

Room very spacious and clean. Staff are friendly but I feel could be more interactive with the guests. Since there is a distance from entrance to reception, sometimes staff were not there or not looking up, giving a “cold” impression when entering (except the helpful and smiling guy at the door). Lobby area could be made to give a more “warmth” feeling. Overall I like the hotel except that there is not much to see nor shops in the surroundings.

Had a nice time here. Staff were always accommodating and helpful. Hotel itself was clean. You get access to a gym thats very big with alot of equipment. We liked Chiang mai so we decided to extend our stay here. Theres a supermarket up the street and also a place to do some laundry. Theres a bar and food places right outside. Its also about 15/20 mins walking distance to a busier bar area. Recommended

Very clean and quiet, best comfortable bed I had in all of Thailand, there was np pool but a fitness center access for free Staff very helpful and good English

The best part of the hotel is the area because it is near the old town and the night market. Also across the streer there is this outdoor food court/bar with live music and a lively scene. The hotel also gave us a free room upgrade which was nice! Chiang Mai is also just a wonderful place ! Cons: the breakfast is not worth the price and not that many options to choose from. They don’t have much. We also had some trouble sleeping because of the music across the steet would play till all hours of the night. If you are a light sleeper this is not good. The hotel did not really accommodate us in that regard

Bed and pillow is comfy, interior (common) area is spacious, the hotel is quiet despite being next to restaurants with live music

Liked the club gym next door which was free though it is closed on Sundays. Felt the breakfast was overpriced.

Difficult to get a better deal in Chiang Mai. Service was perfect

Very nice hotel, great service and an excellent price. Highly recommend

Excellent location. Staff were very professional, friendly and efficient. Would go out of way to help. Huge king size bed with quality sheets, otherwise rooms had sparse modern look in furnishing. Excellent breakfast. Clean, attentive. A great place to book.

Was given a room with a flooding washroom upon check-in, the flooding caused by faulty/poor construction. When brought up with front-desk staff, we were told that the hotel was fully booked, we had to stay in the room, and given towels to put on the flooded washroom floor. After a disgusting night in a room with an unusable washroom, we checked-out the following morning and requested a refund of our two remaining nights. At this point the manager spoke with us and said that a refund was not possible. And while their head office is aware of the faulty guestroom, they would not authorize a refund (even for the unused nights). Weeks, have turned into months, and we still haven't had a resolution from Icon Park Chiang Mai, or Hotels.com to this situation. I would never recommend a property with such a bad approach to guest service, and have never come across a situation where both the property and the OTA have so spectacularly failed at customer service.