Renaissance Hamburg Hotel

Pros: The room we stayed in was spacious and very clean. It is mainly near the shopping centers and a nice small lake. However, it is near a transport system that takes three stations to get to the hafen (ships) and reeperbahn (party life). The king size bed was comfortable and the amnesties were all available.The staff were nice. Con: The check in was quite a mess. First the room that I had originally booked was not available with the 2 queen sized beds. They then told us either we pay for an upgrade (which we should not) or we get a single bed. They then placed this annoying uncomfortable single bed that was a bit unclean. in our room. They placed it in such a hurry that it was located in an uncomfortable position taking up most of the space, so we had to ask the person to come up and move it (since he was alone, although he didn't ask, we decided to help carry the sofa and bed with him). Of course the room on that day had only the towels, slippers and so forth for only two people, instead of three. Definitely not a 5 star check in.

Great location. We had a triple room and even by US standards it was huge. Great stay!

The hotel was great. Family friendly staff (Kevin at reception in particular pops to mind, but all others too), helpful to our needs for our little baby. We arrived at the hotel at 11am and although check in was not until 4pm, they managed to prepare a room for us to check in. Later on they changed us to a better room. The rooms are well equipped and cosy. Check out was 12pm but we were given a bit more time as we were struggling that morning with the baby. These little moments of understanding by hotel staff mean a lot to a guest and are really appreciated. In terms of location, the hotel is bang in the center of the shopping district and metro stops, but not too many nice restaurants within 5-10min walking. On rainy days as we had, this was not ideal when walking around with a stroller. All in all though, we enjoyed our stay and would return without a doubt.

Simply no staff to listen to customer

wonderful weather, Hamburg a great city