Millennium Hilton New York One UN Plaza

The room and view were fantastic.

The hotel overall was good, but comfort wise was not that great. The a/c in our room didn't work properly and it was super humid and warm. After complaining for the 3rd time, we were given a discount on the room.

Everyone was very helpful and accommodating to all of our requests. We didn’t have a King size room and we asked to see if we could upgrade. The front desk girl was supper helpful and got us a king size room on the top floor with a view of the city. It was perfect. We could see the Chrysler Bldg and the Empire State Bldg from our window.

We arrived at the hotel 14:45 on Saturday, usual checkin fine, my old mum , 75+, reduced mobility, wants to use the restroom. and a whole drama unfolds, no step free restrooms, are available, I ask reception for help , reception calls security to escort my mum, security responds, 7-10 minutes later, by which time , my mum takes the stairs as the alternative is worse at great pain and discomfort. . We come back to hotel at 1800, our rooms are not ready we keep waiting for the room 15-20 minutes Next day, No step free access to breakfast , well done, call security secutity turns up in 3 minutes. went back to hotel to pick bags and we ask to use restroom as I spot the security is right there should be a problem right? Wrong security leaves my mum at the restroom door and disappears, 15 minutes later I receive phone call from my mum? there is no one here how do I go back to you? as security had just left. Bell boys help search for my mum and we find her. So if you are disabled, mobility impaired, or travelling with older relatives do not use this hotel