Grand Hyatt New York

We've stayed at your hotel several times over the years and enjoyed the hotel and location. However, we were disappointed this time. 1. Dirty carpet in lobby and furnishings had rips. 2. I reserved three rooms, but one room was not ready at checkin. 3. Our room was small, no refrigerator, no room in bathroom to place toiletries (room 2407), 4. bathroom was too small. 5. I requested to be in hospitality floor as a courtesy but hotel could not accomodate us; normally Hyatt does it as a hospitality specially when we spoke so highly to our friends about the hotel. I think the hotel could have gone the extra mile to accommodate us

Large room (corner suite) with plenty of searing and a walk-in closet. Claudine at the front desk excels at superior customer service! Thank you for a great Thanksgiving weekend stay.

I had a great time in New York and this hotel was perfectly located, very clean and offered good service. I especially loved the roof top tour.

The location speaks for itself, access to Grand Central Terminal's transportation, food, and shopping. What you don't know about is the service. On the busiest travel week if the year (Thanksgiving), the Grand Hyatt staff went above and beyond with their kind efforts. They made an accommodation for my grands to stay in my one bed room- waived the roll away bed cost. They provided fast, warm, and delicious room service, allowing for toddler's specification and last minute changes. Anything we needed - taxi's to extra towels. Also, the Club Room amenities- breakfast, soft drinks, snacks, even champagne- at no cost- extended to those staying in certain rooms, was worth the extra expense. And they let us use the Club Room after check out, before our flight home. Very pleased with our stay.

Checking in to the hotel was crazy, not enough staff given the was a Holiday weekend. Nice hotel but not worth the price ( plus the “resort” fee) that was tagged on when you check in