Fairmont Hotel Vier Jahreszeiten Hamburg

Just one word AWFUL!!! -had issue with the door and keys, so I had talked to so many different staffs in the hotel, including the manager but they do NOTHING all day long until they called me at 8pm whether I want to move to another room or wait till next day! In a 5 star hotel, they had all day long to deal with it but they call me at night to see if I would like to move?! Not worth a penny. -I had an issue at the hotel and how they handled it was rude, disrespecful and terrible. When something happens hotel staffs should try to assure me, try to make a guest feel safe and try to check up on their guset regularly to make sure their guests are okay. But they don't care. If something horrible happens at the hotel they don't care!! Don't feel safe in here. -room key doesn't work! Every time I try to lock the door I have to get a help from the staffs and they all said it's not working properly. -on the second day of my stay, I went to the gym in the morning and when I came back my room door was OPEN. It should never ever happen in a hotel especially in a 5 star hotel. -you can't experience the 5 star service here. I do not recommend it. Unless you only care about the view and the location, to me still not worth the money.

Our second visit to Hamburg and also the Vier Jahreszeiten was another wonderful experience.

Nice turn down service. Great having Nepresso in room. Spa was beautiful.

Room was not 100 % clean, bathroom was not as good as expected, room was small

The stay was lovely. We couldn’t get into our room at the check in time as it was delayed but we were offered a complimentary coffee and cake while we waited. The room was super and the staff very helpful. Great location with beautiful views too.