La Quinta Inn by Wyndham Houston Cy-Fair

There were roaches on the walls & in the phone. We went to the office to ask for a refund and 3 women were coming from the office with the same issue. The room was dirty. Sheets were dirty. Blood on the curtains. I’ve attached a few photos & links to the Facebook live videos. They did not provide a refund because they said we had been there all day. We checked in, dropped our luggage off in the room and left. We came back to the room at the end of the evening and as we were unpacking that’s when we found the roaches, trash & bugs flying around. I tried to explain that to the front desk but they would not listen. We called hotels.com customer service but they would not refund either. It was a terrible experience. We ended up going across the street to The Hampton for the night. We should’ve known this place would be terrible when we saw a BMW in the parking lot on blocks without tires. https://www.facebook.com/ejrmarin/videos/3644540732240910/?d=n https://www.facebook.com/ejrmarin/videos/3644591332235850/?d=n

The toilet didn’t flash, someone came knocking at my door in the middle of the night. My husband stepped on dog poop outside. The Checkin receptionist was very rude.

I stayed there a total of 3 days they never came changed the bedding never came gave us new towels had Togo to Walmart and buy wash and dry towels

Property had people outside yelling at all hours of the day/night. The same people were also walking back and forth all evening and late into the night. Room had 4 outlets but only one was free to charge my phones and one of the plugs did not work at all. There was a surge protector there to use. Room had roaches in it. Did not feel safe staying here.

Our room smelled of some sort of petroleum base chemical. a few of the weekly or monthly renters showed their true colors. Working on cars and motorcycles in the parking lot, revving-up their engines and racing back and forth in the parking lot and leaving a mess where they were. Lobby was nice and rooms were okay.

I stayed here for a few days. I know the area well, so I knew before checking in that it wasn’t going to be like the pictures. It’s kind of one of those situations where for the price, you get what you pay for. If you are someone looking for a safe and quiet place to rest your head. This isn’t the place for you. If you aren’t spooked easily, then you’ll be alright. Pros: The bed was very comfortable, I slept great with the exception of outside noise. They allow pets. The cleaning staff was friendly. The front desk staff was helpful and friendly. The pool was decent and open 24/7. The parking lot is well lit. Close to good food and restaurants. Close to 290. Air conditioner worked very well. Cons: There is no breakfast. It’s advertised but they don’t have it. The rooms are supposed to be non-smoking, but people are still smoking in them. Our original room reaked of cigarettes and the linens were covered in cigarette burns. Even after changing rooms, I watched the person in the room above us go into her room with a lit cigarette, so we would still get the occasional whiff. You could occasionally smell weed inside the room and outside in the parking lot. I watched a drug deal go down in the parking lot and there is a lot of traffic in and out all hours of the day and night, so I’m sure this one of the reasons why. I watched a guy and a woman get into a physical alteration in the parking lot where he pulled her out of his truck by her hair and threw her onto the ground.

We enjoyed our stay pretty well. We ended up staying for 9 days as an extended vacation. The hotel staff was friendly and courteous. Our housekeeping person was professional and trustworthy, she cleaned around our belongings and left the room nicer then we asked her to. We had some minor issues with discrepancies with rates that were promised and rates we were actually charged, we had to pay slightly more, however, I believe it was an honest mistake and was only a difference of about $50. There was an incident involving other guests and the police, however the property is well lit and we felt safe regardless of that issue. The pool was a nice perk and very ample as well.

Please do not go there if you have kids....or if you want to feel safe in general! Very very bad area!

Booked this place at 3pm when I arrived they say it won't be ready until 5pm. Which was uncalled for. I booked it in advanced and they have to tell me that don't ha e one ready. Came at 3:45pm so it doesn't make sense why they don't have one.

It wasn't all that bad we had to switch rooms due to no microwave and fridge my daughter accidentally left her phone in the room nobody ever turned it in.it was quite they was very helpful when needed and polite