DoubleTree by Hilton Wood Dale-Elk Grove - Wood Dale

Excellent service, and a great room!

The lady that checked us in was not trained well. She checked us into a room that was being repaired, than tried to act like she didn't no what we were talking about. Luckily the manager was then present and took care of us. The hotel in general was shabby and out of date. The elevator safety date was expired and the location was in the middle of no where. This is the first Double Tree we have been disappointed with, they are usually up on their game.

The ceiling of our hotel room was covered in spiderwebs and dust. The shower head was loose and the bottom of the tub was rusty, the back of the toilet also didn't fit on correctly. On the second day when I was putting my makeup on my eyeliners were smashed up and my eyeliner pencil was broken, not sure if the maid tried to use them or just broke them while cleaning. Breakfast was good and the pool was excellent.

Economically good, this Doubletree not up to standard

Was in Chicago for wedding and had other out of state family staying there too. Hallways were very warm and smelled of cigarettes. We turned off a/c because we were going to be back late and came back to cigarette smell room. When a/c is on don't smell it.