Hotel Barro Negro

Very modern and nice place I’d stay here again

Great place for the price

The hotel is beautifully set up. Management though not the greatest. No one speaks English at all! If you don’t check in before 7pm it will be a long process trying to get into your room. Although security guard that is there from 7pm to 7am doesn’t speak English he was amazing! They have no irons in the rooms and only give 2 towels for a room that has 2 beds. Beds were a little too firm for my liking but still overall good value.

I seldom stay below a 3 star hotel so maybe my expectations are different. The check in staff left at 5 but I arrived at 7, so I emailed the staff in advance to arrange . The staffs that were there to check me in did not speak English. Did not know who I was or that I had a reservation. Assigned me to a different room than what was previously communicated to me. Checked in the room is a lot smaller than shown in pictures. Pool looks dirty. Towel had stains. No hair dryer. Did not give us the key to the safe so we ended up have to swap room . The shower water was leaking out from the room next to us. It was disgusting. Imagine stepping on someone else’s shower water.

Fantastic stay from checkin to checkout Janet and staff were fantastic I can’t rave enough of this place. Not on the beach like my previous trips but I’m coming back in August just because I had such a great experience.

Great stay, very modern

Lovely hotel with very kind staff

Had a couple of minor things that were taking care of WiFi was not that great and A faint smell of mildew overall the place was very comfortable very nice setting close by to the center of town as I had a car to move around would not mind going back again

Happy with my stayed perfect hotel near downtown Tulum. Customer service & Staff members were very nice & friendly. Also felt very welcomed & hotel was very clean at all times. Well come back!!

We arrived at 3.00pm on New Years Eve to be told they did not have our reservation. There was no explanation given, just that our reservation had disappeared from their booking system. The receptionist blamed the booking agent and Hotels.com. After a lot of repetitive chat w booking agent, she advised we call Hotels.com. Our friends were also supposed to stay at the hotel & booked directly through their website. Their reservation had also magically disappeared from their system. Again, there was a lot of back and forth with the illusive booking agent who we later found out was located in Miami. The receptionist then told us that it had been happening all week!! There was a least two other couples who this also happened to on New Years Eve. Luckily Hotels.com were able to relocate us after a long & expensive call at my own cost 3+ hours later. My friends didn't have as much luck and were bounced around from place to place after numerous phone calls & a lot of resistance on the booking agent's behalf. The receptionist also told us it was her first week on the job, she had no access to any reservations on the computer & that she called the manager/boss & they would not come back. It was a very unfair situation for her and handled very unprofessionally on the whole. For the duration we were there (over 4 hours) we had to use the staff toilet which was an unfinished smelly toilet in the storage room. Very unfair for the staff to use when they advertise nice modern guest rooms.