Grand Hyatt Erawan Bangkok

When we reached our room, it was stinking of smoke, I had to ask for a diffuser to get rid of the smell, our room phone was not working the weighing scale in the bathroom didn’t have batteries in it, the staff were not very competent. When you’re paying the amount they ask for at the Grand Hyatt, you expect a certain standard and this was not up to the mark.

Perfect!! Great location

The overall service is first class . I always stay at the Grand Hayatt Erawan . On this occasion two outstanding staff in friendly service and professionalism are , Orawan ( TL ) from you and me restaurant , she goes out of her way to cater for my special dietary needs . Ying from 494 bar mixes the best mocktails I have ever had . A very creative ideas and served with a smile . The two friendly staff with a smile on their face is a major positive asset to the hotel . Hence the reason I continue to return . See you back in 7 weeks .

Overall very pleased with the room, service and most of all it’s lcoation