Hilton Cabana Miami Beach

This hotel used to be good ! Now the half of the staff rude and their knowledge just unacceptable! They blocked at the checkin at the amount as noted, but later started to charge me again and again! When I went to talk at the reception the girl told me over and over again I am wrong and they don’t take more than should!! I showed my bank statement but uselessly ... than a Russian accent manager told me how in America is different ... than I asked for the finance Director who checked and fixed Their !!! Mistake .... the other two clones were gone of course... Rooms are ok but walls are so thin you can hear the neighbor !!!

The Hilton Cabana was a clean hotel. The staff was very friendly and helpful. The one thing I did not like was the vallet parking of $40.00 per day on top of the $300.00 deposit fee and a $28.00 per day resort fee. The vallet parking was not optional and it was an inconvenience for us. The main entrance was where they do the vallet parking which was on a hill and it took awhile for customers to load and unload making it difficult for others to get their cars parked. Overall I did like the hotel and staff. I almost forgot the expensive breakfast that we did not get.

Remember before booking at this place to ask them about all their fees, Resort fee $28.00 per day, Parking $40.00 per day, concierge fee+ what ever they want to charge you in taxes. The place is nice but a little hard to find even with GPS. Called room service and they forgot. When I told them, they made no effort to reconcile.......At ALL!!. Considering the number of hotels in there area, suggestion would be to pick another. Oh and btw, I received another 93$ charge on my Amex for??? This was a prepaid trip,2 night stay for $397.00- Add $193 + another $93. No room service, you do the math.

As Honors members, my family spent 4 nights at this Hilton hotel in December of 2019. They are extremely unorganized and a mess, for the lack of a worse word! We had problems with checking in, the room quality and equipment, the room service, the WiFi, at the cafe, in the beach area, etc.! They took 45 mins to check us in, due to some errors in their system. Finally we got the room and went in super tired to find out that some of the bed linens are soaking wet! Also there were no towels in the bathroom! The next day, no one showed for our room service! We asked multiple times, no luck! Ended up using the already used wet towels! The WiFi was down the first day! And very poor coverage during our stay. Overall, it seems very obvious that they are quite short staffed in this hotel / resort, and the people working in here are not professional or even mature enough to handle things!

Very nice hotel. Well appointed. Clean. Friendly, helpful staff. Restaurants and stores within walking distance.