Hôtel Bourgogne & Montana

My favorite hotel in Paris

Great location and service! Very good choice - as nice as any European hotel we’ve booked.

The room I was placed in was extremely small, closet-size. I asked to be let out of the reservations unless they change my room, and the hotels declined to do so. My reservation email confirmation had a photo of a room that was more expensive. Much more. I was offered to be moved but pay for the increase. It was a bait and switch situation. The manager, who had no business cards to offer, was bully like and insisted on using my cell phone to see what hotels.com advertised for his rooms. When I asked him to check that out on his own computer, he said "in that case I cannot help you". Whatever that was, was definitely not a proper customer care. Actually, I have never ever come across any hotel staff or manger who acted so badly. I have traveled all over. Also, the manager claimed that the mis-representation was done by hotels.com and not by him. He also stated that I should talk to them about refund because they are the ones who took my money. It was just ridiculous!! I immediately checked out. I did not feel safe and welcomed. I was also told by one of their staff members who helped me with the luggage that this happens all the time and they should stop. They are not deserving the 9.0 star ranking on hotels.com.

Be wary of their ride service. The hotel staff suggested we pay the driver cash when he drove us from the hotel to the airport. We did as instructed. Later the hotel billed our credit card for the cost of the ride as they said the driver told them we never paid him. It's a scam. Beware. We tried to work it out with the hotel and they never followed up. Always ask for a receipt if they suggest you pay the driver in cash.

Great little hotel in a great location