Amari Watergate Bangkok

Rooms need some improvement. Old toilet water leaking from shower , old towels Guest atill smoking in non smoking room /floor

We were given a room on the smoking floor. We indicated children in our travelling party and the hotel told us that since we did not indicate which floor we want, they have the right to put us anywhere. obviously, the room smell bad. However, the hotel management did do their best to rectify the situation but I thought it could be handled better

Different to the website photo and description. Checking was slow and they claimed I was upgrade to an executive room - which was in poor shape.

Service was good..but hotel room cleanliness was disappointing upon checking in.. Photos are attached at the moment of entering the room..

Centrally located high end hotel. There is bit wear and tear on the facilities. Comprehensive and steeply priced breakfast was well prepared and presented. Good and friendly service. Perhaps not 5 stars but good 4.5 star hotel on its current condition.