The Marcel at Gramercy

Great location, and wonderful service.

I've stayed here multiple times and always enjoyed it. I've gotten upgrades, there's coffee and snacks, the rooms are super comfy and a great location. I recommend it highly!

We arrived, there was no power. We checked in when the power came back. There was very low water pressure. We had no phone or internet. There was no space between the bed and wall. Very disappointing. There was no offer for a reduced rate.

First time I stayed at this hotel but I have stayed in the area before. I like to convenience and accessibility of the area. What stood out to me the most is the professional, friendly, and helpful staff. They went above and beyond to make my stay more comfortable. Loved the afternoon refreshments and the outdoor patio overlooking 3rd Ave. I would recommend this hotel to business travelers, couples, and friends.

I was surprised this hotel had such a high rating on Hotels.com. It must be because of the location. The rooms are in poor condition and it’s very loud, even with the ancient A/C system turned off. The shower made a high-pitch squeal whenever I used it - not relaxing at all. I would not stay here again.