InterContinental Bangkok

I was really hyped up as its my first time staying at intercontinental and read many raving reviews. Sad to say, when i checked in, they insisted that i did not book a king bed and that its a non-guarantee room with either king or 2 single beds. My voucher printed didn't indicate type of room and she said they are sold out on king + insist mine isn't king bed even though I was really sure. I find through the whole chain of my email booking at which when i booked, it was a big bed instead of two single, as per my selection and checkout.They took awhile to find the manager and then came back to tell me if i choose a king, it will be at a smoking floor and ready at 3pm only. Kept trying to encourage me to take two singles but they will "merge the bed for me" and i could check in immediately. I thought okay fine i mean, they're already pushing it in another direction so i shouldn't be too difficult. Guess what? Everyday i had to merge the beds myself because they didn't bother to take note of it. Service wise, i am just disappointed of their overpromise of that despite them "overselling" the rooms and their error. Only when i showed them the email did they shut up and not insist that my room is up to their discretion on issuing me which type. Likely not coming back anymore - one that isn't attentive to the needs of the customer.

Well location great breakfast and the staff is helpful .we already stayed for many times. Will come back again

Simply great!

Friendly & helpful staff. Just disappointed to the dinner buffet, others are all above standard. Location is very convenient to reach all the big malls

Fantastic location in the heart of BKK. Within mins walk to BTS