Resort at Heritage Park - Kissimmee

Awful, worst hotel ever. Sent me to a room that already had people in it.

You get what you pay for. If you get tile floors, I recommend you don’t walk barefoot because the floors are VERY dirty. The bathroom looked like a so-so gas station bathroom. When you walk into the room, it's humid to an uncomfortable point. The room's smell was not pleasant, so much so that we needed to buy air fresheners for the few days that we stayed there. It was OK. The sheets were uncomfortable and the towels were scratchy. The air conditioning was horrible. There's basically 3 settings: Cold, Colder, and Off. The sink wasn’t working properly; only a little bit of water came out of the faucet at once. Location was OK. It's a bit far from anything important. It's basically about 40 minutes from the Disney Park’s area and about 30 minutes from the attractions in Orlando. The neighborhood looked ugly. We found that a lot of the businesses around us were either other shabby looking hotels, closed down restaurants, or run-down small businesses. The hotel's outer appearance was dingy. I can say that the people who work here do try to help. They really try to make it as enjoyable as possible. Free breakfast? Ha! It was bread, a toaster, weird tasting coffee, and old cereal with no milk in sight. Don't rely on their free breakfast. The hotel was overall a little below average. If I were to do it again, I would choose to stay at another hotel closer to better restaurants and businesses, with a cleaner environment, and better amenities. Overall Experience: 2.5 out of 5 stars

we have booked hotel for 2 adults and 2 kids but. hotel only provided room with 1 king bed .. very poor customer service

My husband and I stayed for two nights for an event. First we noticed that the hairdryer and the TV remote didn't work. We also found a broken light switch, cracked lamp shades, missing towels and missing blankets. Our complaints to the front desk were answered with "I'm sorry" and then nothing was done to fix the problems. Worse yet, there were a number of stains in the carpet and on the furniture. The smell was something like old dog/cat urine, mixed with carpet cleaning solvents which left us miserable with headaches and a desire to throw out or burn our clothes, rather than take them home. On the trips to the bathroom after dark, we discovered the floor was covered in cockroaches. After stomping numerous times on the floor, they scurried to a very obvious hole in the bottom of the door jam. During the day, we would find a few cockroaches crawling on the walls. We will never stay here again!

The room was clean and in fair condition. However there was no hot breakfast (or really any breakfast). When asked, the management said they had not expected so many people.