Mercure Hotel Berlin Tempelhof

I can't believe this is 4 star level. It was clean and neat but incredibly basic. The only light source in the bedroom were two low light lamps, great for mood lighting but kinda useless when you need some actual light. The breakfast I only had once as it was €20 and incredibly basic, even by Mercure standards, the dining area was clean and pleasant though, if a little cramped. The staff were friendly and polite but when there was an issue with my room (two singles instead of the double I booked) they kinda just shrugged and pushed the beds together and claimed there were no other doubles free during my 4 night stay. If you told me it was a 3 star I'd have been pleasantly surprised, but as it's supposed to be a 4 star it was pretty disappointing.

Good location, decent-sized room, easy check-in, good housekeeping.

Whilst the hotel was fine albeit very outdated and the price reasonable, we were so disappointed with the service. We were made to feel unwelcome for our whole stay. In particular, we had the receptionist knocking on our door asking us to check out a day earlier than our departure day. When I told her we had booked and paid until the next day she just said she would go and check the reservation and then we did hear anything from her (or get an apology for asking us to check out). That day, both cards to our room stopped working and then another receptionist was so rude and blamed us for the card not working. I would not recommend this hotel.

Nice hotel with good service and amenities. Close to the train station, but a bit out of the way to the central sites in the city. A great place to come and relax. Breakfast is served daily, although decent, like other reviews a bit pricey at 18.00 Euros a person. Overall a nice, affordable hotel in Berlin.

Friendly staff, clean and comfy room, not too much noise. Well located for taxis.