Sheraton Jumeirah Beach Resort

Smell of room bathrooms was horrible. Staff didn’t clean consistently between service in main restaurant, nor beach chair has. Poor service in main restaurant. Had to chase waiters down to order beverages.

The hotel has a good location, lots of amenities, nice private beach, and excellent staff and service. The things I didn’t like about the hotel are cleanliness of rooms and the low quality standards. For instance stains on hall way carpet that gives you a vibe of 2 star hotel (even after notifying the hotel staff about some issues that may seem obvious no one seemed to care). Balcony rooms facing the walk (main attraction street) also face the hotels large dumpsters.

Quick check in. Excellent breakfast. I was so exhausted when I arrived, and they made my dinner so quick and go it to my room. Everyone very nice.

Food reminded me of cheap Spanish all inclusive fare. Service very poor in main restaurant but Chinese restaurant food great and staff lovely.

Nice 7 day relaxation on the beach in perfect weather!

The customer services is not good the property is good and in good area they need to bring some change in customer service

It was an amazing experience from a room with a balcony that has a great view of the ocean and Ferris wheel :) The breakfast was super and the private beach plus the huge swimming pool were incredible. The staff were fabulous and to name a few - Hussein and Vinod at the front office, Kajol at the breakfast floor :))))

Our stay in general was excellent special thanks to Ahmed in the reception and Joyce in the restaurant we touched a very high quality of customer service from them, the Diner was delicious thanks to the great Chef. In the Breakfast an unpleasant act happened of serving other people before us without respecting the order of first come first serve this lead us to leave the restaurant without having the breakfast as an act of protest but the restaurant management apologized for the mistake and served the breakfast in our the room.

The location is great, and most of the staff are very friendly and service oriented, which I believe makes the whole experience better even though the facilities are outdated and do need some renovation. However I personally feel quite satisfied staying here. One thing though, I think hotel guests should not be charged for just bottle water in the pool where you already get lucrative revenue from day-pass guests.