Bally's Atlantic City Hotel & Casino

Friendly staff. Tub drain didnt work -would not hold water. No one checked in with us after arrival to see if all was good. Some updating to hotel overall needed..

The hotel and accommodations were nice. Very comfortable & clean room. Issues came with customer service, thankfully there was a really nice young lady named Janiya that tried her best to rectify my issue but it was beyond her control. I appreciate her dedication to customer service

The mattress in the room could have been rotated or something, it felt like we were slepping on a down hill grade so we slept at the other end of the bed

They charge a mandatory daily resort fee, but you have to pay extra to use the pool. And, when checking in we were asked if we wanted daily housekeeping. I asked if there was a charge and was to I’d there was not. However in the fine print I later found that you receive a credit to your room rate if you forgo the housekeeping.

The hotel front desk clerks were very ignorant. My boyfriend booked the room under his name prior to us arriving and was told that he could not use his card, after the room was paid for in advance with the same card on file. Then, the hotel rep who had flat black hair with pimples all over her face, had the nerve to get sassy and say "we can't use this card and our manager isn't in tonight, but if you add an additional $70 bucks to the Visa prepaid card on file, we can book the room, with her head moving around and eyes rolled in the back of her head. My boyfriend said, ok i will go and add the funds to the card at a local Rite Aid. Next, we went outside of Bally's hotel and got a taxi in the freezing rain, then arrived at what was supposed to be Rite Aid which was Walgreens instead. The taxi driver informed us that all Walgreens bought out Rite Aids in Atlantic City recently. Now here we are both us stranded in Atlantic City around 7:00 pm in the cold rain in darkness trying to figure out a way to book a room. What a nightmare. Furthermore, I decided to go and book the room myself using Hotels.com website, which took only a few minutes to do. Once booked and confirmed, we both went back to the hotel and thank God that other clerk was gone for the night. The next clerk was ruder than the first unprofessional clerk. This clerk told me to call Hotels.com to have them fax over the confirmation. I had to get back out of line and then go thru that hassle. Very tiring situation.