Hotel Emporio Acapulco

This hotel is clean and has really friendly staff members that do what they can to meet your needs.

The best, will defiantly book again if I ever visit Acapulco

Excellent stay at Emporio. The hotel is super clean. My view from my room was amazing. Excellent service from Michael in the restaurant. Arturo and Martín also great servers at the pool area. I plan on returning and staying at Emporio. There is hand sanitizer everywhere inside the hotel. The staff checks everyone’s temperature and sanitize everyone hands upon entry to the hotel. Mask are mandatory.

I expect more than they are in the web the room looks old condition smells humidity I really disappointed

When check-in time, we asked one of front-desk lady that if we could get an upper leveled room as it was our first time to visit Acapulco and we wanted to have the best view. They gave us a upper leveled room with the best view! Staff are kind and hotel’s location is very good. We want to come back next time! Highly recommended.

The room was definitely nice and clean the housekeeping was on point. Service in regards to getting ice or food was good friendly staff. The only bad part was that the beds on small.

Last Year was better...We got a Room where our AC wasn’t working someone went up to fix it but it was the same. The room had a stench like sewer. The furniture is out dated. What I love is the staff is super friendly they make you feel very welcome. They’re strict on the social distancing which is a plus every time u enter the premises they take your temperature. And the Pool too I enjoyed it also the views. I’ll come back here only if they update the furniture and fix their AC and smell in room. Otherwise I’ll just stay somewhere else.

Desde el momento que llegamos todo el personal nos trato con amabilidad. Debido a la pandemia, checan la temperatura y te dan gel antibacterial cada vez que entras a las instalaciones. Todo el personal trae careta por higiene. Estuvimos en el piso 8. La habitación tenia un sellp ee higiene al entrar. La vista al mar es impresionante. Lo unico malo es que no ay suficientes botes de basura en la playa, y tristemente los turistas dejan basura. Una sugerencia es que el hotel ponga letreros en los elevadores y al salir a la playa recordando a los huespedes de la importancia de mantener la playa limpia. Fue una experiencia maravillosa.

It’s one of the best hotels I’ve stayed in Acapulco bay