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Visos apgyvendinimo įstaigos – Puerto Morelos, Kintana Roo, Meksika
1 kambarys, 2 suaugusieji

Now Sapphire Riviera Cancun - Optional All Inclusive

4 žvaigždučių4 žvaigždučių
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, 77580, QROO, MEX
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Šiuos atsiliepimus anglų kalba paskelbė svečiai iš kitų šalių.

8,0Labai geraAtvykimas 2020 birž. 27
Check in and beds
Very comfortable bed. A good night's sleep makes everything better. The staff were happy and helpful. We arrived before check in time, and the front desk staff told us we had been upgraded to a Preferred suite. However, at 3pm when we picked up our keys, there was no upgrade. Quite disappointing. If they had not said anything during our initial check in it would have been fine. But they said our expectations for an upgrade and failed to provide it.
Vivian2 naktų kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments shared on Hotels. Wa are so glad to hear that you enjoyed the staff service. Your valuable feedback will be shared with the Operations Committee to improve the opportunity areas. We really hope to welcome you back again to regain your confidence with our service. Warmest regards, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2020 kov. 19
Literally an excellent experience. The staff treat you like royalty. I dont expect any other property to treat us better than they did during our stay. Activities every day, nice beach, good food. ...and everything is INCLUDED, tips are accepted. Shout out to Carlos, Cesar, Carlos y Olga! Wonderful Staff
Nicolas4 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and comments. We are so glad to hear that you enjoyed the activities, beach, food, and service. We will share your comments with the Operations Committee, especially with Carlos, Cesar, and Olga. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2020 kov. 14
Excellent staff and delicious food make this resort wonderful. A more spacious buffet restaurant and an accessible HDMI input on the tv would have made the stay better. Wifi was excellent most of the time. Adult pool could be tough to get chairs at despite limited accessibility. Asian restaurant was actually pretty good (many resorts have very poor imitations).
DaveM4 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear guest, Thank you very much for your visit and comments share on Expedia. We are so glad to hear that you had a great time at the Now Sapphire Riviera Cancun. We will share your feedback with the Operations Committee. We hope to welcome you back soon. With kind regards, Olivia Rodríguez
8,0Labai geraAtvykimas 2020 kov. 7
Nice Resort
Nice resort, it is worth upgrading to the preferred club and ocean view. So nice to sit on your balcony and be harmonized by the ocean. The staff was very friendly and were accommodating with your needs. Restaurant are good but I didn’t go there for the food.
Sharon7 naktų šeimos kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments about your stay at at the Now Sapphire Riviera Cancun. We are so happy to hear that you enjoyed the Prefererd Club, and staff. We hope to welcome you back soon. Warmest regards, Olivia Rodriguez
10,0NeprilygstamaAtvykimas 2020 vas. 25
Rooms were spacious and clean. Pools were great and the restaurants were very good, and the staff were wonderful. Our favorites were Jose at the preferred pool, Armin at lemongrass, and Moises at the buffet.
7 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and comments. We will share your feedback with the Operations Committee, especially with José, Armín, and Moises. We hope to welcome you back soon. Warmest regards Olivia Rodríguez
6,0GeraAtvykimas 2020 vas. 26
We did not enjoy the food or drinks!! Also the service was just OK. You have to walk a long distance to everything. We set up to be picked up by a golf cart on our departure date so we wouldn’t have to drag our suitcases all the way to the lobby. But they never showed up and so we had to walk dragging our suitcases all the way.
Gail2 naktų kelionė su draugais
Autentiškas „Hotels.com“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Ms. Gail Thank you very much for sharing your comments on Hotels.com about your stay at our resort. We have shared your feedback with the Operations Committee to improve the opportunity areas. We really hope to have the opportunity to welcome you back again to regain your confidence with our service. Sincerely, Olivia Rodríguez
8,0Labai geraAtvykimas 2020 vas. 29
I loved the size of the resort. It wasn’t overwhelming to navigate. Grounds kept extremely neat. Staff beyond friendly and helpful
Jennifer3 naktų kelionė
Autentiškas „Orbitz“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments shared on Orbitz. We are so glad to hear that you enjoyed your stay at our resort. We hope to welcome you back soon. Warmest regards Olivia Rodríguez
6,0GeraAtvykimas 2020 vas. 27
Average/poor food quality. Check in was listed as 3pm could not get a room until after 5.
Mark4 naktų šeimos kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you very much for sharing your review with us. We will share it with the Operations Committee. We hope to welcome you back soon. Warmest regards Olivia Rodríguez
2,0PrastaAtvykimas 2020 vas. 17
Pros: Genuinely friendly staff. The people that work there seem genuinely happy to be there, and it adds a really nice vibe of o the whole place The entrance and pool areas are absolutely stunning. The Barefoot grill served some mean burgers... But was the only decent food in the whole resort Mediums: The quality of the rooms is about average compared to other resorts in the area. The quality of the materials is decent, but it looks like the whole place was built on a Friday afternoon. Nothing is level, the tiles in the shower were all crooked, and about 1/2 of the ammenities actually work (ie. Ice makers, water fountains, wifi). Negatives: The food was terrible. The food was prepared and presented well, but was made with the lowest possible quality ingredients. Chicken, fish, low grade beef are in abundance. Shrimp, scallops, steak, maybe even lobster? Forget about it The hotel also conveniently had no record of their agreement with expedia about adding my wife to my reservation, which they confirmed in writing when at the time of booking. They forced me to pay an extra US$1,000 for our 5 nights. Luckly expedia stepped up and reimbursed me, even though the resort was 100% at fault Lastly, there's no way to avoid drinking the local water. They serve tap water at dinner, their cups are tiny and all ice, and refills dont happen unless you constantly badger your server. 2 bottles of water are provided per room per day if they happen to remember to bring them that day
5 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear guest, Thank you for your visit and comments, which we have shared with the Operations Committee to improve the opportunity areas. Please accept our sincere apology for any service inconvenience. We hope to welcome you back again to regain your confidence with our service. Sincerely, Olivia Rodríguez
6,0GeraAtvykimas 2020 vas. 17
The rooms were very nice, modern and clean. The staff was amazing. The food was ok at best.
4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and comments shared on Expedia. We will share your feedback with the Operations Committee. We hope to welcome you soon. Warmest regards Olivia Rodriguez
8,0Labai geraAtvykimas 2020 vas. 20
The building and grounds were very pretty and the staff was very friendly. We had an ocean view Jr. Suite. The room was pretty, bed was comfortable, two well appointed bathrooms and a nice living room area. Drinks were watered down, but tasty. Dinner in the french, Paramour was well executed. The other restaurants were fine. Beach was pretty and adults pool was very relaxing. Beverage service at both was friendly, but limited. No food service was offered at the pool or beach. Minibar offering was limited and was not refilled without asking. Resort gratuity program is inconsistent. Service desk suggested tip only if service was exceptional, but several wait staff insisted on tips. There were many weddings during our stay. The music was often loudish until 11. Since our room was ocean side, it would have been nice to hear the ocean. Overall, we enjoyed our visit.
Susan3 naktų šeimos kelionė
Autentiškas „Travelocity“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and comments shared on Travelocity. We are so happy to hear that you enjoyed your stay at our resort. We will share your feedback with the Operations Committee to improve the opportunity areas. We hope to welcome you back soon. Warmest regards Olivia Rodriguez
10,0NeprilygstamaAtvykimas 2020 vas. 23
The property was neat, clean & well taking care of.
Robert2 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you very much for your review shared on Expedia. We are glad to read that you had a great time. We hope to welcome you back soon. Warmest regards Olivia Rodriguez
8,0Labai geraAtvykimas 2020 vas. 5
Standard All Inclusive
Service and staff were excellent. The rooms were pretty standard and the resort itself seemed pretty mediocre for the price. But rooms were clean and comfortable. Nothing out of the ordinary.. avoid the sushi.. it's was sub par. Ceviche was excellent! Alcohol was all well.. which I expected more. Overall a nice place but very standard
Desiree3 naktų kelionė su draugais
Autentiškas „Hotels.com“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and for sharing your review on Hotels.com. We have shared your feedback with the F&B Director and Executive Chef. They read our guest's feedback to improve our opportunity areas. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2020 vas. 4
The staff and food was amazing. No complaints. We went there to be in a wedding party and they put on a fabulous venue.
7 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments about your stay at the Now Sapphire Riviera Cancun. We are so glad to hear that you enjoyed your stay at our resort. We will share your great feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards Olivia Rodríguez
6,0GeraAtvykimas 2020 vas. 5
Lines, lines and more lines. Lines to eat lines to check in, lines to get a chair, angry and aggressive people. Not a happy place. Nit staffed with enough people. Not enough food at the buffet. Not enough waiters to get a drink. Disappointed.
4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and comments. Your valuable comments will be shared with the Operations Committee. Our aim is to satisfy our guests with our service. We apology for any service inconvenience. We hope to welcome you again to regain your confidence in our service. Sincerely, Olivia Rodriguez
8,0Labai geraAtvykimas 2020 saus. 23
The six days we spent at the property were pleasurable. Except for a few hick ups in the restaurants the staff is genuinely nice and also helpful. The restaurants are adequate but do not stand out. We did not experience any hard selling of time shares which is commendable.
6 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and comments about your stay at the Now Sapphire Rivera Cancun. We are so happy to read that you enjoyed the service. We have shared your feedback with the Operations Committee to improve the opportunity areas. We hope to have the opportunity to welcome you back in the near future. Warmest regards, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2020 saus. 18
Had an amazing time. Staff was great. Property was beautiful
Sarah6 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so glad to hear that you enjoyed your time at our beautiful resort. We hope to welcome you back soon. Warmest regards Olivia Rodriguez
8,0Labai geraAtvykimas 2020 saus. 13
Great atmosphere during the day. Al a cart restaurants were great. Buffet was decent. Snack bar near the pool was wonderful. Bars shut down at 11 so night time isn’t very lively. Room service lacks and takes an average of 1.5-2 hrs anytime of day. Alcohol was not premium. Disco was the worst part of the trip. Bartenders were not sanitary and just barely rinsing used glasses before refilling them for the next guest. Best part of this property is the daytime. Event staff were incredible and service was amazing.
Dustyn7 naktų kelionė su draugais
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun. Your valuable comments will be shared with the Operations Committee to improve the opportunity areas. We really hope to welcome you back in the near future. Warmest regards, Olivia Rodriguez
10,0NeprilygstamaAtvykimas 2020 saus. 4
This was a perfect resort! It had plenty of amenities and activities but wasn’t too large to walk from place to place and was not overcrowded! The staff were extremely friendly and treated you like honored family. We loved being there and did not want to leave! We highly recommend this resort!
Beki7 naktų kelionė su draugais
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments. We are so glad to hear that you enjoyed your stay at the Now Sapphire Riviera Cancun. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 gruod. 20
The Now Sapphire is a great family friendly resort. We loved the fact that it is on the smaller side as its easy to move around the property. IE. it doesn't take you 1/2 hour to walk to breakfast and dinner. The property boasts many organized events including something for the kids. There is a tennis court and the beach is kept. The food is done well. The staff is very accommodating and receptive should there be any issue. All employees are happy and great you with a smile. I would recommend
8 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you very much for your 5-star rating and comments about your stay at the Now Sapphire Riviera Cancun. We are so happy to hear that you enjoyed your stay at our resort. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Happy New Year! Olivia Rodríguez
8,0Labai geraAtvykimas 2019 gruod. 16
Small all-inclusive resort. Lacked a paddling pool for younger children. Very friendly staff - service was excellent.
9 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you very much for your comments. We will share your review with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
2,0PrastaAtvykimas 2019 gruod. 3
1. My credit card was hacked just upon arrival. 2000$ dollars are gone. Of course, I have a credit card fraud protection, but it's just annoying. 2. The room smelled moldy and not clean at all. Bedding, blanket, and pillows smelled moldy and looked kind of dirty. I had to ask the front desk to change them twice, without success. Yes, they did the cleaning every day, but I can't recommend this hotel to anyone. The hotel staff is nice, and they tried very hard to keep you happy. they have a lot of activities. 3. Food - just all junk.
Genia8 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and comments. We apologize if our service did not meet your expectation and we appreciate you taking the time to share your concerns. We will share your feedback with the Operations Committee to let them know your thoughts. We hope to welcome you back again to regain your confidence with our service. Sincerely Olivia Rodriguez
8,0Labai geraAtvykimas 2019 lapkr. 30
Lovely venue, room service needs improvement
Lovely pool and beach area, steady stream of wedding parties using the venue. Food very good. Bar, pool and restaurant service all good but our room service was lacking, we had to call to ask for fresh toiletries several times, the mini bar was not restocked as promised. The bed turndown service left one small chocolate for us to share each eve. The bed was stained under the clean bedsheets
ian5 naktų kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and review shared on Hoteles.com. We are so glad to hear that you enjoyed the food, bar pool, and restaurant service. Your feedback will be shared with the Operations Committee to improve the opportunity areas. We really hope to welcome you back soon. Greetings from sunny Cancun! Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 lapkr. 12
excellent resort. very good food, kind personal. perfect for families
7 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and comments. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 lapkr. 9
Loved Now Sapphire!
Perfect all-inclusive resort for a family vacation! Plenty to do on the hotel grounds, but also lots of fun excursions if you want to explore. Just be sure to arrange an airport transfer ahead of time – taxis from the airport can be a nightmare to figure out!
Nole4 naktų šeimos kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you for sharing your feedback on Expedia about your stay at our resort. We are so glad to hear that you enjoyed the service and facilities. We hope to welcome you back soon. Olivia Rodríguez
6,0GeraAtvykimas 2019 lapkr. 6
No towels Change every day. We have to ask them give us clean towels
6 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments, which we will share your feedback with the Operations Committee to improve the opportunity areas. We hope to welcome you back soon. Warmest regards, Olivia Rodriguez
8,0Labai geraAtvykimas 2019 lapkr. 9
Nice family resort, although we were a bit disappointed that the water slides weren't open yet. Food was average as we've come to expect from all-inclusives, but the staff was exceptionally friendly and helpful in every department at the resort.
MW4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and comments about your stay at the Now Sapphire Riviera Cancun. Your valuable comments will be shared with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
4,0VidutiniškaAtvykimas 2019 lapkr. 1
We booked/paid for a beach front king bed room and on the first night were placed in a jungle room with full beds and a handicap bathroom which didn't have an actual shower or any privacy. We moved to a ocean front room on the second day and it was much better buy still not the beachfront room we paid for. Very disapponting and annoying. Despite that, the wait staff was amazing.
6 naktų romantiška kelionė
Autentiškas „Travelocity“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and comments about your stay at our resort. We are sharing your feedback with the Operations Committee. Please accept our sincere apology for any service inconvenience. We really hope to have the opportunity to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 lapkr. 2
Great place. Very clean. The staff was very friendly and the service was excellent. I would definitely go back. One thing I noticed 99% of guests don’t leave any tips.I understand all inclusive means you can eat and drink all you want and you pay for the service But,please kind enough for leave some tips for these hard working hotel workers. They don’t make money like you and leaving at least few bucks makes a big difference for them.
3 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear guest, Thank you very much for your 5 rating and comments about your stay at the Now Sapphire Riviera Cancun. We are so happy to hear that you enjoyed the service and the facilities. We will share your feedback with the Operations Committee. We hope to welcome you back in the near future. Warmest regards Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 spal. 16
Fantastic stay! The whole family loved it
We had a brilliant few days at the hotel. Everything surpassed our expectations. The room was lovely, the food was amazing and so were the drinks, the staff were very friendly and helpful and our kids (4 years old) loved the kids club. Highly recommend!
3 naktų šeimos kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit, rating, and wonderful comments. We will your feedback with the Operations Committee. We hope to welcome you back in the near future. Warmest regards, Olivia Rodríguez
6,0GeraAtvykimas 2019 spal. 3
The property itself was very nice as well as the staff. What I didnt like were all of the mosquitos, only one restaurant was semi casual, and I felt like I had to tip everyone. I dont mind tipping someone when they go above and beyond such as Jovani at the swim up bar, but when I never asked for my small carry on suitcase to be brought to my room....dont linger at the door waiting for a tip. It was very akward and I didnt bring many small bills since Im pretty sure the hotel description said all gratuities were included.
3 naktų kelionė su draugais
Autentiškas „Travelocity“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments. We will share your feedback with the Operations Committee to improve the opportunity areas. We really hope to welcome you back soon. Warmest regards, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 bal. 1
I really like this hotel. The food was fantastic at the restaurant. I loved the beachside restaurant. We ate there for lunch everyday and they had the best tacos and wings. Drinks were hit or miss. If it tasted bad I ordered something else. The pina coladas were pretty good. The beach was close but there was a lot of seaweed so we mainly went to the pool. Vip pool was also nice and secluded. Overall nice place.
Linda4 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and for sharing your wonderful review on Expedia. We are so happy to hear that you enjoyed the food and tacos! Your valuable feedback will be shared with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 rugp. 22
Staff members go above and beyond to help you, great customer service.
Anna4 naktų kelionė su draugais
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and wonderful comments about your stay at our resort. We will share your feedback with the staff. We really hope to welcome you back soon. Warmest regards, Olivia Rodríguez
6,0GeraAtvykimas 2019 rugp. 16
The beach was full of sea weeds and we couldn’t use it. Food is mediocre at best and all their staff are expecting to be tipped by guests. If you don’t tip the staff you will receive terrible service. Also, there is only one pool for regular guests and another pool for preferred guests. The pool for regular guests is packed everyday and pool beds are all taken by 7:00AM. People use to through the brown towels on pool beds to reserve it for all day without even setting on them.
Trusted7 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you very much for your visit and comments on Expedia about your stay at our resort. Please accept our sincere apology for any service inconvenience. We have shared your comments with the Operations Committee to improve the opportunity areas. We really hope to welcome you back again to regain your confidence with our service. Sincerely, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 rugp. 18
It was a great vacation. The staff are friendly and made sure everything is fine. Food was great and no complaints. Nature prevented us from taking bath in sea as she is full of sea weed.
4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments on Expedia. We have so glad to read that you enjoyed your vacation at our resort. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards Olivia Rodriguez
4,0VidutiniškaAtvykimas 2019 rugp. 10
Food is EXTREMELY BAD. Food is EXTREMELY BAD Food is EXTREMELY BAD Food is EXTREMELY BAD
4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments. We already shared with the Operations Committee. We really hope to welcome you back again to regain your confidence with our service. Sincerely, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 rugp. 8
Now Sapphire was absolutely amazing. Beautiful resort. The grounds up kept. The staff was suuuuuper friendly, accommodating, and very professional. You will have all your needs met. Wonderful vacation. Thank you.
4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments about your stay at the Now Sapphire Riviera Cancun. We are so happy to hear that you enjoyed the resort facilities and service. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
4,0VidutiniškaAtvykimas 2019 rugp. 9
The service was poor. People were only friendly at check in, but once we declined to pay extra for an upgraded room, staff seemed to be uninterested in us. Around the resort, staff would sometimes say hi, but often the staff looked upset or annoyed. The food was not good in most places. Fish was undercooked or over cooked. Wait times to get food once ordered was incredibly long- even when places were fairly empty. We were traveling with an 18 month old, so really long wait times were hard. The drinks were mostly water-Ed down and we were told by staff that they don’t have the “real” alcohol there. Basically, it’s cheaper to get the generic alcohol. We were there for a wedding, which the room was decorated well and the food for the wedding was better but not great.
6 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear guest, Thank you for your visit and comments on Expedia about your stay at our resort. We have shared your feedback with the Operations Committee to improve the opportunity areas. We really hope to welcome you again to regain with confidence with our service. Sincerely, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 rugp. 10
I love the fact it was very nice and private. The property was very clean and well organized, even during construction.
Ms.D3 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments on Expedia. We are so glad to hear that you enjoyed your stay at our resort. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards Olivia Rodríguez
8,0Labai geraAtvykimas 2019 rugp. 6
Great hotel excellent service. Food need a lot of improvement. And they need to mention and Chang the beach pictures from blue clear water to dark black beach.
Simone4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments. We will share your feedback with the Operations Committee to improve the opportunity areas. We hope to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodríguez
8,0Labai geraAtvykimas 2019 rugp. 1
Staff was great, wish it had an Infiniti pool, lack of premium drinks, mostly low grade liquor
4 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards Olivia Rodríguez
4,0VidutiniškaAtvykimas 2019 liep. 30
Overall ok. But no a/c Buffett restaurant. No variety food. Specially asian food. One time ok but no more
Fulanna4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and comments. Please accept our sincere apology for any service inconvenience. We will share your feedback with the Operations Committee. We hope to welcome you back again to regain your confidence with our service. Sincerely, Olivia Rodriguez
10,0NeprilygstamaAtvykimas 2019 liep. 20
Staff was excellent, very helpful and friendly. Food was very good. Drinks were okay (the bar at the beach was the best!). Pool was wonderful. Beach had seaweed, not the resort's fault though, but couldn't really swim in the sea because of the seaweed. We spent most time at the pool instead of the beach, but that was okay with us because the pool was very large and we really enjoyed it.
5 naktų šeimos kelionė
Autentiškas „Orbitz“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit and for sharing your review on Orbitz. We are so happy to read that you enjoyed the food, drinks, pool, and service. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 liep. 21
Everything was so beautiful good food great staffs
3 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you very much for your 5-rating and comments about your stay at the Now Sapphire Riviera Cancun. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
8,0Labai geraAtvykimas 2019 liep. 11
Everything was great except the food, which was average
3 naktų kelionė su draugais
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you very much for your comments. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
8,0Labai geraAtvykimas 2019 liep. 10
Great food too many loud teenagers. Lots of activities
4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear guest, Thank you for your comments about your stay at the Now Sapphire Riviera Cancun. We hope to welcome you back soon. Warmest regards Olivia Rodríguez
2,0PrastaAtvykimas 2019 liep. 9
Hotel under construction , sea weed all over beach....amenities dirty.. many issues ... Don’t go
Mike3 naktų kelionė su draugais
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for sharing your review on Expedia about your stay at our resort. We will share your comments with the Operations Committee. We hope to welcome you back again to regain your confidence with our service. Warmest regards Olivia Rodríguez
8,0Labai geraAtvykimas 2019 birž. 29
The STAFF at this property are over the top! However, I have a complaint about the management. On our last night, I walked out the door to our room and slipped in a puddle of water left by the maid. You could see squeege marks in the rest of the hall, but not by our door. I slipped and landed on my head. Closed head injury/concussion. The first responder was terrific, the Doctor was terrific, but the Manager tried to blame me. The paramedic/lifeguard was adamant with him that there was water left by the maid, but he was having none of it! He didn't want to pay the MD, nor did the management do ANYTHING to help me. Confounding that the soldiers are hospitable, but not the management. Very disappointing. Get new managers.
Colleen7 naktų kelionė su draugais
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun. Sorry to hear about your last night, we hope you are well now. We will share your comments with the Operations Committee to improve the opportunity areas. We really hope to welcome you back soon in the near future. Warmest regards, Olivia Rodríguez
10,0NeprilygstamaAtvykimas 2019 birž. 29
I like it all xddddddddddddddddddddddddddddddddddd
1 nakties kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your 5-rating. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
6,0GeraAtvykimas 2019 birž. 22
seaweed was really bad and some of our party (63) bad rash that caused their skin to peel.
7 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Social Media Coordinator atsiliepimas
Dear Guest, Thank you for your visit. We will share your comments with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
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