The Gateway Hotel Marine Drive Ernakulam

We have been traveling in India for 3 weeks and have found its not the hotel that makes your stay enjoyable its the staff, and with this hotel the staff went above and beyond what we expected, We were celebrating our 46yr wedding anniversary and all the staff contributed to make the event special, heart balloons on the bed, swan towels, congratulation cake and a 3 page card with messages of congratulations from the staff on every page, I have a suspicion that a young lady on reception was the one who organized all this and our heart felt thanks go out to her and her colleges. The hotel is great as you would expect but the staff are something else, Many thanks to you all for make this special day even more special.

Except for the location, nothing works for this hotel. Since they are located in Ernakulam, travelling is convenient for lawyers as it is very close to the High Court. The quality of service is extremely poor, the staff forgets to place even the basic amenities like soap in the room before a guest checks in. Also, staff was completely oblivious to the certain basic requests of the customer. I don’t prefer to stay in this hotel but constrained to stay in this property because of its location. For my next visit to Kochi / Ernakulam, I am definitely going to explore other hotel options, even if that entails longer travel times within the city.

Excellent service and very convenient location. We enjoyed our stay at the Gateway Hotel, this being our second time at the hotel. We will very likely stay here again when we are in Kochi again.

Excellent stay, right from the word go, the Check in was smoothly handled by Ms. Evelyn, she even gave us a room with a superb view, Ms. Lisha called a day prior to check if there were any other requirements before check in. The breakfast at Bubble Cafe was excellent all three days, the Chef and his team needs to lauded for their efforts [appams, egg mappas, etc] and also not to miss mentioning Sharon for her traditional dishes. Vaishali, Shaju and his team including Vipin needs a special mention for their customer service. At Sian restaurant, the Chef Sudheesh, Sujith, Joswin & Akshay indeed needs a special mention for their customer service and also the excellent seafood dishes they served us, we ended up going back again a second time. The Check out too was as smooth as the Check in, Evelyn, Unnikrishnan and the doorman [missed his name] on 16th Sept. along with the security ensured that. Have been staying here quite a no. of times and will most definitely come back again!

Excellent location and good breakfast