Extended Stay America San Francisco - Belmont - Belmont

Worst Extended Stay I've ever stayed at. Booked a double bed room and paid extra for it. Got to the hotel and the doors were locked with a sign saying no vacancy. Find the call phone and get someone to answer. She seems annoyed that I disturbed her from whatever I was doing. Get into the room and it's a single King bed. Not 2 double beds. It looks like there is a pullout chair but it was broken. There were no extra pillows, blankets nor bedding. The kitchen that's supposed to be stocked with dishes had none. No coffeepot, no pots and pans, no cups, nada. I tried calling for service and got none. Gave up and my son slept on the floor - at least it was clean. In the morning the breakfast was anything but. Horrible coffee that they put away early (another guest came down when we left with his own coffee cup and was aggravated that it was gone already). Hard Granola bars and prepackaged muffins. Nothing else. I've had better at places that charged a third of what they did. When we went to check out and I was planning on talking to them there was a note that said be back later. Horrible service, room not as described, horrible coffee and horrible breakfast.

No pool, fitness room, ice machine, only one set of towels, rooms do not get serviced!! Just to name a few things.. I will not come back here again!! Rented another room down the street for a cheaper rate, better service and a lot more amenities!! Don't waste your money here!!

Great walking area for my 13 lb dog. Cost was $25/night for her--what are you going to do? The majority of properties in the area don't even accept dogs. Staffing is a little short with just one desk person. Often a sign on the desk reads they are with another customer and are not available for customer service. Free breakfast is very minimal, to the point that there's no orange juice or milk for cereal (only hot instant oatmeal). If these two liquids are not available, one cannot call it breakfast.

Hard to get pet in and out on second floor and the distance into the heart of San Francisco was longer than expected.

Better than good. Price fair for area. Neighborhood so, so. Customer Service 100%. CONS - bad pillows, no coffee pot for early and late folks. no cups for coffee or tea. no silverware or plasticware to use in studio kitchen. limited, limited, limited breakfast.