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Visos apgyvendinimo įstaigos – Funchal, Madeira (regionas), Portugalija
1 kambarys, 2 suaugusieji

LTI - Pestana Grand Ocean Resort Hotel

5 žvaigždučių5 žvaigždučių
23 Rua da Ponta da Cruz, Funchal, 9000-103, PRT
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8,0Labai geraAtvykimas 2020 vas. 13
Classical high quality PESTANA Group style 5 stars Hotel, great location with full ocean view from public pools, great warm staff and amazing international breakfast.
Luis3 naktų romantiška kelionė
Autentiškas „Ebookers“ svečio atsiliepimas
Santos atsiliepimas
Dear Luís, Firstly we would like to thank you for sharing your experience with us. It is wonderful to know that you’ve found the Grand a 5 stars hotel in a great location. A sincere thank you for your thoughtful words and preference. It was our absolute pleasure taking care of you and we all look very much forward to welcome you back on a not too distant future at the Grand. Warm regards,
10,0NeprilygstamaAtvykimas 2019 gruod. 6
I can’t fault this hotel one bit !!!! Hotel and all staff excellent,I highly recommend this hotel and will definitely be back :)
10 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
GRelations atsiliepimas
Dear Guest, Thank you very much for your review! We are happy to know that your found the hotel and all staff excellent. It was an absolute pleasure taking care of you! Yours sincerely,
10,0NeprilygstamaAtvykimas 2019 gruod. 6
Amazing stay
We had a really amazing stay, made extra special by thought the hotel staff put into us celebrating our wedding anniversary there. Breakfast buffet and facilities were amazing, and free parking a bonus. Thank you!
5 naktų kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
Guest Relations atsiliepimas
Dear Guest, Thank you very much for your review! We are happy to know that you had a really amazing stay, and that our staff made you feel special! It also good to know that you enjoyed the Buffet Breakfast and the facilities were amazing. It was an absolute pleasure taking care of you! Yours sincerely,
10,0NeprilygstamaAtvykimas 2019 lapkr. 18
We liked everything about this property. It’s clean. Facilities are wonderful and staff lovely.
Kate4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Santos atsiliepimas
Dear Kate, Many thanks for your kind review and for choosing our hotel. It´s wonderfull to hear that everything was to your liking. Our warmest regards
10,0NeprilygstamaAtvykimas 2019 lapkr. 21
Top location, big rooms, friendly Staff and a lot of Freedom!
Philipp4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
GRelations atsiliepimas
Dear Mr. Philipp, Thank you very much for your review! We are happy to know that your found our hotel in a Top location, big room and that our staff are friendly. It was an absolute pleasure taking care of you! Yours sincerely, Andreína Aguiar Guest Relations | lti Holiday Manager
10,0NeprilygstamaAtvykimas 2019 lapkr. 15
Good standard rooms, friendly staff, nightly happy hour ! good breakfast. Regular shuttle bus into town. Several nearby restaurants of a good standard.
7 naktų romantiška kelionė
Autentiškas „Ebookers“ svečio atsiliepimas
GRelations atsiliepimas
Dear Guest, Thank you very much for your review and for choosing our hotel for your holidays in Madeira. It makes us happy to hear that everything was to your liking. We are happy to know that your found our staff friendly staff, good breakfast and the shuttle bus service was helpful. It was an absolute pleasure taking care of you! Our warmest regards, Andreína Aguiar Guest Relations | lti Holiday Manager
10,0NeprilygstamaAtvykimas 2019 spal. 17
A very pleasant and relaxing stay.
We really enjoyed our stay at the Pestana Grand - it is a very comfortable hotel with lots of facilities and the staff were welcoming and helpful. Food in the restaurants is good and varied - apart from the buffet-style restaurant there are different otions on different nights - Italian, Madeiran and Moroccan. The hotel is located a few miles from the centre of Funchal, but provides a free shuttle bus for guests. My only criticism is that this bus could run slightly more frequently and a little later in the evening. However, the taxi fare is EUR 10 each way, so not too expensive. Definitely recommended, and worth paying extra for a sea-view room.
Keith5 naktų kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
GRelations atsiliepimas
Dear Guest, We would firstly like to thank you for your visit and for sharing your experience with us, it is great to hear you enjoyed your stay at our Hotel! We are grateful of your comment about our staff. And we are happy to see that you have enjoyed your time with us! It was our absolute pleasure taking care of you! Yours sincerely, Guest Relations
8,0Labai geraAtvykimas 2019 spal. 7
Reception could be more accommodating and smiling. The so called "Happy Hour" with 50% discount was 50% less in the glass. Cocktails was tasteless ( using too much juice) and charging the highest price. I don´t mind paying for the drink, but the quality must be accordingly. We ( the wife and me) are using the bar very rarely,but so much more disappointing when we do ,and the quality is miserable.
Lars7 naktų kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
GRelations atsiliepimas
Dear Lars, Thank you very much for taking your time to write your review. We appreciate your remarks and criticisms and present our sincerest apologies for not meeting fully your expectations. We will make sure to take them into consideration and we assure you that will be taken on board. Nevertheless, it is always our absolute pleasure taking care of you! Best regards,
10,0NeprilygstamaAtvykimas 2019 rugs. 8
Spacious hotel in well maintained and attractive grounds on a cliff top location. Very extensive and delicious breakfast.
7 naktų kelionė su draugais
Autentiškas „Expedia“ svečio atsiliepimas
The Management atsiliepimas
Dear Guest, We would like to thank you for choosing our hotel for your holidays in Madeira and for taking the time to write us your feedback. We are happy to hear that you found our hotel spacious, well maintained and attractive grounds! It is also good that you enjoyed our extensive and delicious breakfast! I look very much forward to welcome you on your next stay at the Grand. Yours sincerely,
10,0NeprilygstamaAtvykimas 2019 rugp. 24
The location is perfect - close to restaurants, bus stops, can even walk to downtown Funchal, close to malls. The staff is very polite, friendly and helpful. The whole atmosphere is very pleasant. The view is amazing. We absolutely loved and I strongly reccomend it!
Michaela7 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Andreína Aguiar Your Guest Relations atsiliepimas
Dear Mrs. Michaela, Thank you very much for your review and for choosing our hotel for your holidays in Madeira. It makes us happy to know that you found our hotel in a perfect location close to other facilities. We’re especially grateful for your comment on our staff. We consider your feedback to be an important source of motivation for us all to continue doing what we do best. We will be looking forward to welcoming you back in our hotel when you return to our beautiful island. Our warmest regards, The Management
10,0NeprilygstamaAtvykimas 2019 rugp. 22
Stunning location... Wonderful pool. Excellent restaurants nearby
3 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Guest Relations atsiliepimas
Dear Guest, Thank you very much for your review and for choosing our hotel for your holidays in Madeira. It makes us happy to hear that everything was to your liking. It is nice to hear that your were pleased with our pool. We will be looking forward to welcoming you back in our hotel when you return to our beautiful island. Our warmest regards,
10,0NeprilygstamaAtvykimas 2019 liep. 3
Being a bit off the beaten path meant an even quieter vacation. The staff and facilities were simply superb. And while there was no need to leave the resort property for food or drink, there were great dining options just across the street. Also easy proximity to bus transportation, and two good sized supermarkets. Will be back.
Ben7 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Santos atsiliepimas
Dear Ben, Many thanks for having selected lti Pestana Grand Hotel.It´s a great pleasure for us to read that you have found our staff and our hotel facilities superb. We look forward to welcome you again in a near future, until then please receive our kindest regards. Yours sincerely. The Management
6,0GeraAtvykimas 2019 geg. 18
This property needs some updating, both rooms and common areas. Most of staff was not very attentive. The food was sub-par. We had breakfast & one dinner here. Fortunately there are some excellent restaurants nearby. Both Cris’s & Dona Nina we’re great. I don’t really understand how this property earned a 5* rating.
4 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Santos atsiliepimas
Dear Guest, First of all, we would like to thank you for choosing our hotel for your holidays in Madeira. We regret that we were not able to meet your expectations and present our most sincere apologies for it, as our main objective is to exceed our guest’s expectations and provide a memorable stay. All our rooms have been very recently refurbished, this have included polishing of wooden floors, shower curtains were replaced by bathtub-windows, painting of walls, refurbishment of furniture, new curtains and blackouts, new TVs, wallpaper, lamps were also replaced. Improvements works will be also made in the common areas. We regret that you haven´t tried all our restaurants, it´s a general opinion that we have a good offer and wide variety of restaurants, 4 in total – open accordingly to our weekly program - , which serves elegant meals of excellent Moroccan, Italian and Portuguese cuisine.We regret to learn that in your opinion most of the staff were not very attentive, taking in consideration so many reviews praising our staff, this is very disappointed. We sincerely hope that you may return to Madeira and that you may consider staying once again at our property.
10,0NeprilygstamaAtvykimas 2019 geg. 1
Well maintained, good service, excellent standard, very well maintained gardens and pool areas.
5 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Santos atsiliepimas
Dear Guest, Many thanks for having selected Pestana Grand Hotel. We are glad to read that you were very pleased with service, our gardens and poll areas and found a well Maintained resort. We do hope to see you again in a near future. With kind regards The Management
8,0Labai geraAtvykimas 2019 bal. 15
Great views and pools. Convenient shuttle to old town. Excellent breakfast. Wonderful island.
5 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Santos atsiliepimas
Dear Guest, Thank you so much for your visit and kind feedback. With our kindest regards The Management
10,0NeprilygstamaAtvykimas 2019 kov. 7
This hotel is excellent. The grounds are beautifully kept and the access to the promenade walking path is a bonus. Our room was clean and very comfortable. The outdoor pool was too cool but the indoor pool has a lovely area you can swim out to and enjoy the fresh air. Being able to look out over the cliffs to the sea was a real bonus and the hourly shuttle bus meant Funchal was totally accessible - in less than 15 minutes. The buffet breakfast was superb with a huge number of choices and the option to eat outside was a great start to the day. Absolutely recommend the Pestana Grand.
Judith6 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you very much for your preference and for taking the time to share with us your feedback regarding your stay with us. It is gratifying to learn that you had an enjoyable stay with us and that you found our facilities as well as the shuttle bus service to your liking! It is our pleasure to help our guests visit Funchal’s beautiful city centre. It is also wonderful to hear that you particularly liked our breakfast buffet! We hope you spent a nice and relaxing moment with us at our resort and will be happy to welcome you back in a future visit to Madeira. Until then, please receive our warmest regards. Yours sincerely, The Management
10,0NeprilygstamaAtvykimas 2019 kov. 25
Location and view were fascinating. The walk next to the property was amazing.
4 naktų šeimos kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest, We would like to show our gratitude for your preference and for taking the time to write us your feedback regarding your stay with us - it is gratifying to know that you had an enjoyable stay with us and that you were pleased with our facilities. It makes us happy to hear that you found our property’s location and setting to your liking! We hope you spent a nice and relaxing moment with us at our resort and will be happy to welcome you back in our hotel in a future visit to our beautiful island. Until then, please receive our warmest regards. Yours sincerely, The Management
10,0NeprilygstamaAtvykimas 2019 saus. 9
Lots of options available. Could swim indoors or outdoors, great sun sets, entertainment most evenings, very helpful staff, choices of saunas snd free parking for a rental car.
ken8 naktų kelionė su draugais
Autentiškas „Expedia“ svečio atsiliepimas
Santos atsiliepimas
Dear hen, Thank you very much for your feedback and preference! It makes us happy to learn that you have enjoyed our facilities. Many thanks also for your mention of our staff team, We’ll make sure they receive your coments. It would be our pleasure to welcome you back in our resort in a future visit to Madeira. Until then, please receive our warmest regards. Yours sincerely, The Management
8,0Labai geraAtvykimas 2019 saus. 2
Good, well-equipped hotel in a good location with an excellent shuttle-bus to town. However, the coffee was awful! Please acquire a proper bean-grinding coffee machine.
Tony7 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Santos atsiliepimas
Dear Guest, Many thanks for your recent visit at our Resort and for sharing your holiday experience with so many travellers. It´s great to know that you have had a good stay, except for the coffee perhaps if we change this in a near future you will reconsider returning to Madeira and chose once again our Property. This will be an issue to discuss with our Administration. Wishing you all the best, we remain with kind regards. Hotel the Management.
8,0Labai geraAtvykimas 2018 gruod. 27
the room was very nice with a fantastic view the breakfast were good but sometimes the plates were cold and the hot food was not very hot but there were plenty of other choices we would have liked a bit more information in the rooms we did not find the coffee making stuff until the second day, it was in the wardrobe! sometimes the staff on reception were not very helpful but overall we enjoyed our stay
7 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Santos atsiliepimas
Dear Guest, First of all, we would like to thank you for choosing our hotel for your holidays in Madeira. It´s great to learn that you were pleased with the room allocated. Upon arrival we provided our weekly programme, in all rooms there is an hotel directory with information regarding all our hotel facilities and services provided. We deeply regret that we were left with the wrong impression of our reception staff. We wish you the very best and hope to sse you again in a not distant future. Many thanks and kind regards The Management
6,0GeraAtvykimas 2018 gruod. 28
Not a 5 star hotel but a very enjoyable stay.
It is definitely not a 5 star hotel, however the staff and location are wonderful and we had a very enjoyable stay.
Michael5 naktų šeimos kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
Santos atsiliepimas
Dear Guest, First of all, we would like to thank you for choosing our hotel for your holidays in Madeira : “The world´s leading island destination 2018”. It´s great to learn that you have found our staff and location wonderfull and have had a very enjoable stay. We regret that we were not able to fully meet your expectations and present our most sincere apologies for it, Wishing you all the best, we remain with kind regards
10,0NeprilygstamaAtvykimas 2018 lapkr. 25
Very friendly staff, excellent value, rooms very spacious but TVs need updating. Breakfast buffet very good, hotel shuttle bus efficient, landscaping very good.
5 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dearest guest, Thank you very much for your preference for lti Pestana Grand for your holidays in Madeira and especially for taking the time to share with us your feedback, it is meaningful to us that you’ve taken the time to share your experience. Many thanks especially for your mention of our staff team! We’ll make sure to forward your kind words and appreciation reaches them well - we are sure all will be very grateful for your acknowledgement and recognition of their hard work. It is regretful to hear about your disappointment regarding the TV in your room however, and would like to present our most sincere apologies for not meeting your expectations. We assure you that we are currently in a gradual process of replacing for flat screens; we acknowledge that there might still be a few rooms waiting for this change and regret not having offered you to replace the TV in your room. Nevertheless, we hope you spent an enjoyable and relaxing moment with us at our resort and look forward to your next visit. Until then, please receive our warmest regards. Yours sincerely, The Management
8,0Labai geraAtvykimas 2018 lapkr. 12
very good hotel amazing stay in very old tv
YOSEF8 naktų romantiška kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you very much for your preference for lti Pestana Grand for your holidays in Madeira and especially for taking the time to share with us your review, it is meaningful to us that you’ve taken the time to share your experience. It is regretful to hear about your disappointment regarding the TV in your room however, and would like to present our most sincere apologies for not meeting your expectations. We assure you that we are currently in a gradual process of replacing for flat screens; we acknowledge that there might still be a few rooms waiting for this change and regret not having offered you to replace the TV in your room. We hope that you spent an enjoyable and relaxing moment with us at our resort and look forward to welcoming you back to our property on your next visit to Madeira. Yours sincerely, The Management
10,0NeprilygstamaAtvykimas 2018 lapkr. 14
A lovely hotel, very close to many restaurants and shops. Very friendly staff. Breakfast was outstanding.
Peter7 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dearest Guest, hank you very much for your preference in lti Pestana Grand for your holidays in Madeira and for taking the time to share your experience with us, it is gratifying to know that you enjoyed a nice and relaxing holiday in our beautiful island. We are especially grateful for your kind words on our staff, we’ll make sure to forward it to our team! We look forward to welcoming you back to our property on your next visit to Madeira. Yours sincerely, The Management
8,0Labai geraAtvykimas 2018 spal. 31
Nice location, great staff, but just misses !
Loved Madeira as a gentle warm winter getaway. Hotel was a little old fashioned in its style and decor, but all in very good condition and fully working. Bedroom facing the sea / pool definitely worth the extra. Good size room with balcony. Air con a bit slow and noisey. Staff very helpful. English speaking. Marion in guest relations extra good! Organised car hire, advised on trips and taxis. Much better than the kiosks in town. Use your room key card to get out into the promenade on the seaward side - nice evening walk to a selection of restaurants. Funchal town Centre and restaurants a 25 min walk, but there are a few eateries within ten mins walk. Hotel food a bit pricey. Breakfast buffet good but coffee awful ! Lunch very limited. But tasty cheese toastie. Pool not heated so in November is was way too cold to swim in - such a disappointment. SUMMARY: ok hotel, good location, great staff.
Kerswell5 naktų romantiška kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
Management atsiliepimas
Dear Guest, Thank you very much for sharing your experience with us and for your visit to our resort, it is gratifying to hear that you enjoyed your time in our hotel. We’re also grateful for sharing your experience and advice with travelers from all around the world, and especially for your kind words on our staff; we consider your feedback to be a crucial source of motivation for us to keep doing what we do best! Regarding the rooms and furniture, we’d like to add that we are also definitely of the same opinion that they are beginning to look dated and/or old fashioned and acknowledge that we are in need of renovations, which is why we are happy to announce that we are currently on countdown for renovations in our hotel rooms. These are scheduled to begin in just a couple of days. We also appreciate your feedback on our facilities and buffet options and would like present our apologies for not meeting your expectations on this matter, as our main objective is provide our guests with a memorable stay; we will make sure to forward your comment to our Administration Board, so that these can be analysed and amended. Nevertheless, we hope you spent an enjoyable and relaxing moment with us at our resort and it would be our pleasure to welcome you back in lti Pestana Grand in a future visit to Madeira. Until then, please receive our warmest regards. Yours sincerely, The Management
8,0Labai geraAtvykimas 2018 rugs. 29
Nice oldfashion coast hotel. Great breakfeast. Great pool and great scenery.
Jack7 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear Mr. Jack, Thank you very much for your feedback and preference! It would be our pleasure to welcome you back in our resort in a future visit to Madeira. Yours sincerely, The Management
8,0Labai geraAtvykimas 2018 rugs. 21
Nice location
Nice location out of the main town, with good access to transport to visit Funchal either by bus or one of the many taxi’s. Hotel staff excellent and always ready to help. The choice at breakfast means it suits all.
Steve7 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear Mr. Steve, We would firstly like to thank you for choosing Lti Pestana Grand for your holidays in Madeira and for taking the time to write us your review. It gratifies us to know that you enjoyed your holidays with us and that you found our hotel well located. We’re grateful to you for sharing your experience with travelers from all around the world and especially for your kind words on our staff; your feedback is an important source of motivation for us all to keep doing what we do best! We will be looking forward to welcoming you back in our hotel should you ever consider returning to our beautiful island. Our warmest regards, The Management
8,0Labai geraAtvykimas 2018 rugs. 3
Prime sea front location. Quieter area.
Rather tired hotel which doesn't deserve a 5star rating
Leslie10 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear Mrs. Leslie, Thank you very much for your preference and for taking the time to write to us. Regarding your remarks and criticisms, we appreciate your feedback and would like to apologize for not meeting your expectations; they will be discussed with the departments in charge in order to be able to provide a better experience to our future guests. We are also definitely of the same opinion that some of our facilities are beginning to look dated and acknowledge that the building is in need of renovations, which we have scheduled for this coming November, starting firstly with our hotel rooms. In the case that you consider returning to our beautiful island, we will be happy to welcome you back in Lti Pestana Grand. Yours sincerely, The Management
8,0Labai geraAtvykimas 2018 rugp. 27
Nice hotel - no beach
We arrived to the hotel by taxi and were dropped off right by the front door. There were no door staff or porters so it was necessary for us to manange our own luggage to the reception desk. The check-in process is quite slow with the various processes that need to be done. There was a welcome drink for the adults, which was declined by my wife as she did not want an alcoholic drink at the time. There was no option for her nor for our child. We were directed, but not escorted to our room and received no luggage assistance. In the room the air conditioning was not working. The maintenance man came to the room within a few minutes and was able to rectify the fault immediately. Later on we noticed that the TV remote didn't work, the toilet seat was loose, the flush mechanism stopped working and the magnifying mirror by the wash basin was loose and poorly located so that it wasn't as well lit as required.
D7 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear Guest, we would firstly like to thank you for your preference and for taking the time to write to us about your experience during your stay with us at our hotel. We also appreciate the kind words about our staff and will make sure to pass it on to our team, as your feedback is our main source of motivation to keep doing what we do best. Secondly, about your experience at arrival and following check-in, we would like to present our sincere apologies, as it indeed is our standard procedure to have someone offer assistance with the guests’ luggage and have it sent to the room upon arrival. We regret not having offered to help carrying it to the room, as is usually done, and regret to inform that we do not usually escord our guests to the room upon their arrival. Regarding our welcome drink, we serve Madeira Wine as it is our traditional drink and currently do not have a non-alcoholic alternative. It is unfortunate that this was not brought to our attention earlier during your stay with us, in which case it would’ve been our pleasure to offer a complimentary non-alcoholic drink at the bar. Regarding your other remarks and criticisms, we have also taken good note of them and will make sure that they will be discussed and forwarded to the departments in charge for analysis and amendment so that better service can be provided to future guests. Again, we apologize for any inconvenience that they may have caused to you and your stay with us and sincerely hope that you spent an enjoyable and relaxing moment with us. Should you consider returning once again to our beautiful island, we will be happy to welcome you back in our property. Until then, please receive our kindest regards. Yours sincerely, The Management
10,0NeprilygstamaAtvykimas 2018 liep. 29
Lovely hotel that pays attention to detail.
Really lovely yet professional staff. Fab location. There’s a gorgeous sea front promenade at the end of the hotel’s garden/ pool area that leads to a few local restaurants that are worth a try. It’s not far to walk to Funchal’s ‘hotel zone’ where there’s lots more going on and a short cab ride to the old town. Hotel rooms and toilets by the pool are kept really clean.
Claire14 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear Mrs. Claire, We thank you for taking the time to share your feedback with us and for your visit to our hotel, it makes us happy to hear that you’ve had a great stay with us at our resort and were pleased with our service and facilities. We would also like to thank you for your kind words on our staff, our feedback is an important source of motivation for all of us to keep doing what we do best! We sincerely hope that you may consider staying once again at Lti Pestana Grand should you decide to return to our beautiful island in the near future. Yours sincerely, The Management
10,0NeprilygstamaAtvykimas 2018 liep. 9
It was a very well maintained hotel and the pool and ambience was nice. Buffet was underwhelming for the cost.
4 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear Guest, We would firstly like to thank you for your visit and for sharing your experience with us, it is great to hear you had an enjoyable holiday with us. We appreciate your feedback regarding our buffet and would like to apologize for not meeting your expectations. This will be an issue to be discussed and amended with our Chef. We sincerely hope that you decide to return to our island and that you may consider staying once again at Lti Pestana Grand. Yours sincerely, The Management
6,0GeraAtvykimas 2018 bal. 18
Beds were old and not very comfortable, a number of items in the room required repair. Bus transfers to/from Funchal tended to be full.
6 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you so much for choosing Lti Pestana Grand Hotel to spend your holidays in Madeira. We thank you for your review and we also apologize for the situation occurred, we will take your review in high consideration in order to improve. We will more than happy to have you back in a near future! Yours sincerely, The management
10,0NeprilygstamaAtvykimas 2018 bal. 20
Lovely clean modern hotel
We had a suite with sea view. The rooms were spacious, spotlessly clean and well maintained. The included buffet breakfast offered an excellent choice of hot and cold dishes, and the service from all staff was friendly and efficient.
linda3 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear Linda, Thank you so much for choosing Lti Pestana Grand Hotel to spend your holidays in Madeira. We thank you for your review, specially by mentioning our hotel facilities! It will be our pleasure to have you back in a near future! Yours sincerely, The management
8,0Labai geraAtvykimas 2018 kov. 30
Relaxing
We visited at Easter and generally the hotel felt about half full, so it wasn’t very busy. Weather was good. Hotel is very clean with some minor repair needed in places; hotel staff are very friendly and always want to help. I suspect this may be harder in peak season. Buffets are good but overpriced. Spa is great - also when weather is cold and overcast. Most disappointed with Hotel entertainment. They put on an egg hunt for the kids when we arrived, but after this, nothing! The evening entertainment was desperate. It’s like the hotel doesn’t care about attracting its residents together in the evening to socialise or spend money at the bar. By the end of our week, it became too painful to sit and listen. We had a family room on the 3rd floor facing the rear garden. Had hire car and underground garage has plenty of parking. Lots of waking. Right on edge of the sea so sometimes windy. Amazing island. Would visit again and would be happy to stay at the hotel - clean and friendly. We went B&B only.
Ross7 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you so much for choosing Lti Pestana Grand Hotel to spend your holidays in Madeira. We thank you for your review and for sharing it with so many travelers. It will be our pleasure to have you back in a near future! Yours sincerely, The management
10,0NeprilygstamaAtvykimas 2018 vas. 10
Very nice hotel fantastic breakfast
The frot desk employees was very nice and speak fluent English French German The room was big clean, very comfortable bed soft pillow ,my room 1415 have a lateral beatiful ocean view ,very quite to The breakfast was the best . The buffet diner was fantastic. They have a parking garage And have taxi and bus near to the hotel All employees was very nice Thank all!
Sonia3 naktų kelionė
Autentiškas „Travelocity“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you so much for your lovely review and for choosing Lti Pestana Grand once more as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
8,0Labai geraAtvykimas 2018 saus. 19
Luxury hotel overlooking the sea.
The buffet breakfast is excellent. The only small niggle is the that the coffee was awful - I could not even drink it. We liked the indoor heated pool, as it was too cold to swim outside in January. The shuttle bus into Funchal was excellent: regular and reliable. The hotel and grounds were beautiful and all very well kept. Funchal is a lovely town and there is plenty to visit.
7 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear gesut, Thank you so much for your lovely review and for choosing Lti Pestana Grand once more as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
10,0NeprilygstamaAtvykimas 2018 saus. 15
Just wonderful
The location is just amazing! The service is really nice too and the staff gives their best to achieve the guests expectations. Some facilities like the turkish bath needs a bit painting but everything is fine working. Probably one of the best values on the island given to the really good price and the location. Usually hotels use to live from the locations and have a light tendency to be sloppy, but this place exceeded our expectations! Thank you!
Michael7 naktų romantiška kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
Management atsiliepimas
Dear Michael, Thank you so much for your lovely review and for choosing Lti Pestana Grand once more as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
10,0NeprilygstamaAtvykimas 2018 saus. 6
Fabulous
I think this hotel exceeded expectations I think this hotel exceeded expectations I think this hotel exceeded expectations I think this hotel exceeded expectations I think this hotel exceeded expectations I think this hotel exceeded expectations I think this hotel exceeded expectations I think this hotel exceeded expectations I think this hotel exceeded expectations
Flory3 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you so much for your lovely review and for choosing Lti Pestana Grand once more as your hotel in Madeira Island. On behalf of our staff we thank you for your words, specially Luis. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
10,0NeprilygstamaAtvykimas 2017 gruod. 30
Nice hotel and beautiful views set in attractive w
Enjoyed my stay very much and have been coming to this hotel for over 10 years. Always friendly staff
carol4 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you so much for your lovely review and for choosing Lti Pestana Grand as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
6,0GeraAtvykimas 2017 gruod. 29
On a list day we were told in the morning of the departure that they had a continental breakfast but because we did not know this prior we could not take advantage of this. In addition the room had numerous issues that could did not get resolved( hair dryer with turn off after 30 seconds, they say that was by Design. Because I have travel all over the world I've never had that issue. In addition the AC and heating did not work correctly.
5 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you so much for your review and for choosing Lti Pestana Grand as your hotel in Madeira Island. On behalf of our staff we thank you for your words. We are very sorry to know that you had this experience and we shall address this issue directly. Indeed, the hotel guests have right to free breakfast in the room for when the check out is sooner than 8 am. All of your guest request, are treated with maximum priority and we send the maintenance right away when this situations may occur. Once again, we hope that you had a great time in Madeira Island and it would mean a lot to us to see you in our resort once again. Our warm regards, The management
10,0NeprilygstamaAtvykimas 2017 gruod. 21
Wonderful! Friendly and welcoming
Nothing too much trouble. Very Highly recommended. Breakfast buffet truly amazing (and we’ve been to some top hotels!)
7 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you so much for your lovely review and for choosing Lti Pestana Grand as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The managemen
6,0GeraAtvykimas 2017 gruod. 9
Hotel is good
The good thing in this hotel has a shuttle bus and location is good, nice swimming pool
Julie7 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you so much for your lovely and for choosing Lti Pestana Grand as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
8,0Labai geraAtvykimas 2017 lapkr. 22
Positive - wouldn't give the hotel full 5 stars as some parts need renovation (carpet in rooms, bathtub, old style televisions), but the rooms are huge and always squeaky clean and the staff has been nothing but nice and helpful in all circumstances. The location is amazing, would definitely recommend and go back there if I was to return to Madeira.
Sim5 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest Thank you so much for your lovely review and for choosing Lti Pestana Grand as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
10,0NeprilygstamaAtvykimas 2017 lapkr. 22
all well, but the hotel has to get rid of the stains in the carpets in the rooms
SAFWAN4 naktų romantiška kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
LTI - Pestana Grand Ocean Resort Hotel atsiliepimas
Dear guest Thank you so much for your review and for choosing Lti Pestana Grand as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
10,0NeprilygstamaAtvykimas 2017 lapkr. 20
Experiencing high quality of holiday
The hotel gave us a great chance to experience the highest quality of holidays with super sea view rooms, huge and beautifully presented swimming pools, spa and indoor pool facilities, and high quality of breakfast. The hotel's location is also ideal in a modern area with good hotels, shopping centre around. We like especially the offering of a cup of Madeira wine at the reception and the champagne in breakfast.
2 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest Thank you so much for your lovely review and for choosing Lti Pestana Grand as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
8,0Labai geraAtvykimas 2017 lapkr. 11
Relaxing break
This is a very smart hotel and we enjoyed our week. The main disappointment (Hence a score of 4 - it would otherwise be 5) was the quality of breakfast. Extensive choice, but the quality wasn't brilliant. The tea wasn't hot enough, and the coffee was out of a machine an poor - only tried it once. we had a sea-view room with a nice balcony, and I would agree with an earlier reviewer that a room on an upper floor would be better. We were on the 1st floor, and looked out through the palm trees. The indoor swimming pool wasn't hugely warm, either the water or the area for sitting in, and for some reason the sauna is closed during the afternoons. We had a couple of the special dinners - the Italian which was superb and the Moroccan which was ok.
Sheri7 naktų romantiška kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Santos atsiliepimas
Dear Sheri, Firstly, we would like to thank you for visit and for sharing your experience with us. We appreciate your constructive feedback and regret that you were not fully satisfed with the quality of our Breakfast buffet, this will be an issue to discuss and amend with our Chef. We sincerely hope that you may return to Madeira and that you may consider staying once again at our property! Yours sincerely The Management
10,0NeprilygstamaAtvykimas 2017 spal. 30
Highly recommended.
Another excellent week at the grand. Couldn’t fault it at all tbh me the staff were excellent, particularly Duarte who was able to accommodate us in a specific room we asked for. Will definitely be returning again.
James21 naktų šeimos kelionė
Autentiškas „Hotels.com“ svečio atsiliepimas
LTI - Pestana Grand Ocean Resort Hotel atsiliepimas
Dear James, We just wanted to say, thank you so much for chossing once again our resort. We were more than please to satisfed your usual room request and happy that were able to asing it, once again for you. All the best wishes for you and your family. Many thanks and kind regards The Management
10,0NeprilygstamaAtvykimas 2017 lapkr. 5
Nice hotel with lovely sea views
All good. Staff unfailingly helpful and pleasant. Received a bottle in the room on my birthday. Wonderful break with no worries.
lyn7 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you so much for your lovely review and for choosing Lti Pestana Grand as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
8,0Labai geraAtvykimas 2017 lapkr. 5
Good location and grounds but a bit dated
The staff at the hotel were excellent - very friendly and helpful. The grounds were fantastic and the entrance impressive. The rooms, although comfortable and clean, had dated decor left over from its old 5-star past. These days 5 star hotels have moved on to modern and sumptuously decorated rooms - the Pestana Grand wouldn't quite fit in that category for me but it is a lovely, peaceful hotel with enough activities to keep the family engaged.
5 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear guest, Thank you so much for your lovely review and for choosing Lti Pestana Grand as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
10,0NeprilygstamaAtvykimas 2017 lapkr. 8
Excellent hotel with great views
This hotel and staff are fantastic definitely would recommend staying here. Staff even make special effort for birthdays adding that personal touch while away from home. Breakfast is great as are evenings in the hotel with a variety each night
Charlie4 naktų kelionė
Autentiškas „Expedia“ svečio atsiliepimas
Management atsiliepimas
Dear Guest, Thank you so much for your lovely review and for choosing Lti Pestana Grand as your hotel in Madeira Island. On behalf of our staff we thank you for your words. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management
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