Acqualina Resort and Spa

Good: not crowded, no problems getting service at the restaurants (frankly a problem elsewhere in at least 2 Miami hotels of the same kind), the beach has some seeweeds but not as much as the Hollywood beach, basically acqualina is very good by comparison to 2 other Miami hotels, BUT my check in took 2h, they said they'e getting me an upgrade, did I ask for one? I had paid over 1k a night, for the room that I originally booked. What upgrade could there be? they didn't give me a presidential suite or nothing. This set the tone for the rest of the stay. The room was much less than stunning, felt a little dirty for some reason, and it was a suite w a kitchen but who cares, not like im cooking on vacation. The rooms look amazing on pictures, and somehow just okay in real life, although it is the same room as pictured. My impression overall was that of struggling to keep up some kind of an image but im sorry, this place doesn't measure up to the 5 star resorts in Cancun, and that was the minimum I was expecting. Acqualina felt like a senior person trying to recapture something, but instead it just feels annoying. oh and they "freshen up" the rooms in the evening. They don't WARN about this, so I left right after my check in at 6 PM, and came back to a room where my dirty underwear had been picked up, handled, folded, and put back into my suitcase. Unbelievable. AND they had no available in my room.

My husband and I stayed at the Acqualina for our anniversary. It was our first time staying there. We arrived mid week and stayed through the weekend. While we spent most of our time at the resort, I found the resort to be in a great location. It is within walking distance of Walgreens, CVS, several shopping plazas, and restaurants. Most importantly, it is right on the beach. From the moment we checked in until checkout, the service was impeccable. EVERY staff member we came into contact with was extremely friendly, knowledgeable, and went out of their way to make sure our stay was enjoyable. Our second night there we went to The Bar at AQ. We mentioned to the bar staff, Maria, that we were celebrating our anniversary. She immediately offered to get a reservation for us the following evening at Il Mulino. When we arrived the following evening at the restaurant, they had sprinkled rose petals on our table and brought us a dessert at the end of our meal, wishing us a happy anniversary. All the reviews praising this resort are accurate. The grounds and pools are beautiful. The hotel and suites are spacious, very comfortable, and have great views. The restaurants are excellent. However, for me, this resort hit it out of the park with its customer service. Both my husband and I enjoy traveling, having stayed at several hotels in Florida over the years. The Acqualina Resort is our favorite place to stay to date.

Best hotel in miami by far

I love this place. The resort is outstanding the beach is stunning. I’d come here more if closer...45min from the nearest airport is tough! I cruise OFTEN and FLL & MIA are both embarkation points. Rarely, if ever do I make FL the destination, but I will be back when NOT under such time constraints. If I have to choose between the Caribbean, Bahamas and Acqualina...time & efficiency wins.

Best hotel ever