Emporio Mazatlan

Beautiful place, excellent service.. wonderful people.

i will deff go back.... bar tender didnt make good drinks but were very attentive.

It took forever to check in and get a room. The curtains in the room were dirty, and the building is pretty old and you can see a lot of cracks through out the building.

The online page says the hotel is Pet friendly and we have a lot of problems with our little dog.

Our room had a non working light and a leak. It was fixed but the light used was very dim. We had a room for four guest but only two towels. Staff at the pool were not very friendly.

I really enjoy the time that i spend at this hotel is close from malecon, a soriana supermarker , pharmacy is across the street, food is great for breakfast the staff members were very profesional and took care of me when i asked them any question. I definitely will stay here next time i visit mazatlan

We had a great view of the ocean, with banda groups or musico groups playing on the beach every day. The view of the water and the islands beyond were amazing. My parents had stayed here five or so years ago, and I remember it being cleaner. When we checked in, the floor was dirty, there was hair left on the shower wall, there were water spots on the shower door, and the other rooms that our friends were staying in were even worse than ours with the sheets being dirty, floors being even dirtier, etc. Also, it might be nice to have a mini fridge in the room as we were always gathering in the suite and we wanted our beers to be cold.

Overall my experience was horrible from the beginning to the end. I arrived on my birthday and my room wasn’t ready until three hours later from the check it time. Once I got to the room the restroom was flooded my room was not clean. I immediately called the front desk and informed them of the situation after several calls and three hours later they came. We walked out and two hours later when we came back to the room my room was still not clean. I called once again and they finally cleaned the room at 10:45pm. My entire birthday was ruined. I even had to tell the house keeping to clean the Mirrors because it was so dirty. For the next few days my room wasn’t cleaned. I had to go speak to a manager to get my room cleaned. Four days later my restroom didn’t work again. They wanted to move me to another room but I refused since I had family staying there too and they too had problems. There ac did not work, no phones you name it. Everything was just bad. Some employees in the front desk were also rude. Also the towels in the restroom where falling apart. I will never stay there in my life nor will I ever recommend this place. They should truly just fix all there rooms before allowing guests to stay there.

Amazing pools and restaurants inside the resort the staff were friendly really loved the view