One King West Hotel & Residence

Centrally located hotel in downtown Toronto. We had a tower room with a nice view of the east part of Toronto. Room was very pleasant. TV and Internet was working fine.

Overall, our suite at One King West was comfortable and functional, with plenty of space for my partner to get work done while I was out during the day: In particular, there was a very comfortable office nook set off to the side that was one of the best work spaces I've ever seen in a hotel room. The hotel itself is very conveniently located and in the evening we were easily able to walk to restaurants, coffee shops, and tourist attractions within 30 minutes or less. My only complaint would be that the furniture and amenities were laid out in a way that didn't always seem to make a great deal of sense (e.g., a sitting area with two chairs directly facing the kitchenette, a window across from the bed that was frosted over and perpetually curtained, a bathroom sink that was set uncomfortably far back in the counter). These were all relatively minor complaints, however, that stood out primarily because the rest of the experience seemed so thought-through and polished.

The location is great if you are taking in any sporting events or theatre performances. Lots of restaurants nearby. Check-in was friendly and efficient. Rooms were clean, spacious, and comfortable. Soundproofing seemed pretty good as well.

We arrived on time. Parking was full. Really poor explanation as to where I needed to go to find parking. Surprised valet parking could not use alternate lot. Literally nothing offered to help us. Worse though, the plugs in our rooms were 8 amp max, which meant my wife’s CPAP machine could not plug into the outlets beside the bed. They told us all plugs in the room were 8 amp. When we asked for help we were told to go to a hardware store for a transformer (helpful hint: wrong...apparently amperage transformers are not a thing) When we found a 15 amp hair dryer in the bathroom, only then, upon further inquiry by us, were told that the plug in the bathroom was different and could handle more amps...extension cord was required, which was awkward, but it worked. But poor information from staff wasted hours of our time hunting something to fix the issue, when a simple, we will send up an extension cord would have sufficed. Positives: great location. Breakfast was nice. Rooms were clean.

There was No customer service at all. Every time I ask for help no one wanted to help us out.