One King West Hotel & Residence

Great hotel and fantastic location.

Great service and well located!

Due to the COVID-19, we no longer has housekeeping room cleaningg anymore yet we don't get any discount on the room rate.

The hotel took the following measures: registration sheet for all visitors, literature on sanitation standards, room service discount to encourage eating in. However, some observed oversights. Two entrances exist, and the more prestigious namesake entrance on King is kept open to the public. These doors are "pull" only and there is no self-opening mechanism. Patrons are forced to touch three doors to enter. There is a preferable revolving door entrance on Wellington. Patrons should have been directed to use this alternative. The hotel has access to a parking area and charges $50 for valet service. The problem is not the cost. Considering these times, cheap on-site self-parking is a obvious measure to protect public health. I opted to park my vehicle myself a block away and happily paid more. I can not imagine anyone using valet service. Note than while there is dinner service, no other meals are available. Guests are left to find food themselves until the kitchen opens at 5pm. I mentioned this to the hotel management and suggested at least a single breakfast option be made available. I’m sure most people in these circumstances would not balk at eggs and bacon or something similarly easy to manage. Finally, the room I was assigned will only be blocked for two days following my departure, which is a period too brief to provide good odds of decontamination. Overall, the stay was fine but some simple tweaks could created a far better impression.

Stayed for 3 days while I waited for a flight home. The wait wasn’t fun - because of the coronavirus, everything was closed and the area around the hotel what’s deserted. So the hotel staff had their hands full because we were all supposed to stay in our rooms but we didn’t want to! One thing that made the seclusion more bearable was the room – huge TV, great kitchen, comfy bed, nice bathroom

good stay, convenience to downtown, no issues

The hotel was modern with friendly service. I enjoyed the hospitality of the food service and doormen. The accommodations were very spacious for business purposes along with entertaining.

The staff was really friendly and helpful, staying there during the covid19 pandemic limited access to their facilities but staff made up for it and made sure my stay was comfortable.

well to start. The check in process was brutal. The front counter employees looked at my husband and I like we were sick with Covid-19 because we were taking precaution and wore masks. The fire alarm goes on and the instructions from hotel employees was hard to comprehend and left us along with our neighbouring suites confused on what to do. We left through the stairs to avoid getting stuck in elevators and returned with no explanation from guests services. It was just overall odd.

This place is always good! Always clean and great service