Rosen Shingle Creek

Very disappointed with this booking. The hotel was standard at best. TV worked on and off. Called down to ask why I didn't get my VIP rewards, told me not available and rudely hung up. They charge $18 per day in self park, which is like walking the distance of two football fields with no shuttle. You are supposed to get the parking free if your VIP, but it was just another argument with these folks. Absolutely, no attention to detail with this staff nor desire to listen to you.

It's a nice hotel, very clean, parking is expensive

Enjoyed everything about this property

Fabulous hotel. We will be back! Relaxing pool. Great service. The property is beautiful. Great honeymoon!

Stayed with family pools are great, rooms are weel kept clean and comfortable

Nice hotel on a huge property. I arrived to my room and the shower was dirty and had a drip leak. They sent someone to clean and fix the leak, but the next day the toilet flapper broke. The parking is a bit far from the hotel entrance and the hotel has many wings with one main elevator. It's a mission to get to your room. The pool was very crowded and not managed well, children were in the jacuzzi (supposed to be age 12+) and the pools were packed full. They have level II chargers for EVs which was cool, but they were located very far away on other side of parking lot in a not so well lit area and they charge for the electricity.

I booked a smaller room for me and my nephews and nieces (all under age 5) that had just 2 queen beds and a refrigerator (mistakenly thought i would have a microwave) .. when I got in the room the beds were not made , trash was left behind from the previous people, toilet wasnt flushed and etc. ...so I went downstairs , told a man at the front desk and he apologized and offered me a new room and complimentary breakfast but i said “no thanks , do you guys have any rooms with microwaves” and he said “yes but theres only one bed then offered me 2 rollaway beds and a baby crib and gave me new keys and when i got upstairs it was keys to a Grande Suit !!! I couldn’t have been more happy !! It had and refrigerator, microwave, 8 seater dining table , big flat screen tv and couches and chairs . Overall Me and the kids had sooo much fun !! They checked EVERYONE temperature when entering , they have nice restaurants that are open past midnight and they also have a 24hr market that has everything you will need

We found a chunk of hair in one bed & the shower pressure was terrible. I had to resort to a bath because the shower pressure was so poor.

The hotel and property was beautiful and very luxurious. The hotel was very quiet, especially in our room. My kids loved the pools and 24hr convenient store on site. Only negatives were we didn’t sleep great due to a clicking noise at night (we think it was the mini fridge), the pool water was dirty (we still swam), and the room decor was a bit outdated. Positives were we couldn’t hear any neighbors or plumbing which means the walls are insulated really well, we felt really safe on-site (guard shack at entrance and extensive covid temp checking at hotel entry), staff was very friendly, and the location was fantastic... right off International blvd next to a Publix. We would stay here again!

Good