Rosen Shingle Creek - Orlandas

when I first drove to valet, i stood there for about 10 mins with no acknowledgement. There were 3 cars at the time, I finally walked up the valet and asked for help. I checked in and gave the clerk my ticket for luggage and she said she would take care of it. So, off i went to eat in the restaurant and register for the event I was attending. I came back to the room approx 3 hours later and no luggage. I called to front desk was passed to someone else who said, they didn't know where my luggage was and put me on hold. I went downstairs to the desk and the gentlemen said we just sent your luggage upstairs. So, off I went upstairs and passed the handler in the hallway leaving. he told that if your not in the room they will not go in and leave your luggage. OK, so now I unpack and hang my clothes in the closet, and there was a big bug in the closet on the floor. I called front desk they sent up maintenance and manager. They cleaned up bug and manager offered a bottle of wine, I said thanks, and went to bed. I checked out 2 days later, I asked the clerk at front desk about wine. She checked, and a manager came over, gave me the wine, and I took the bottle with me home.

The hotel was very nice. The room was clean, comfortable, and spacious. The only problem that we had was that the adult "quiet" pool was not even close to being quiet.There were children, pre-teens, and teenagers doing flips, playing chicken, etc. in the adult pool. The hotel had a DJ blasting at an ear shattering decibel, music for teenagers! When asked to turn it down...she responded by yelling that she couldn't hear us. The parents were sharing their alcoholic drinks with some of the children (teenagers) and they were passing them around. Security warned one young lad to stop running and flipping who quickly dismissed him as did his mother. He continued to flip and run. I was outraged! I just wanted to relax!! In QUIET!

Everything you need in one location

Rosen Shingle Creek never disappoints! I slept wonderfully, was able to control the room temp with ease.

I've stayed here before for business, the last time being in 2010. I wanted to return with my partner as I'd always loved the luxury of the hotel and the fantastic service. I wasn't disappointed, but noticed that the halls smelled a bit musty, and room service was slow to pick up dishes not only from our room, but others as there were dishes left by multiple doors on our floor. Other than that, wonderful service and experience.