The Dolder Grand

This hotel markets as a five star hotel and its facilities might qualify for it (except some parts are a little outdated). But its services fall far short of what one would expect from Swiss hospitality. Doesn’t compare to some top hotels in Zurich, where service is always reliable. We stayed for one weekend, and here is what we encountered. The spa receptionist was rude (although the massage was good). Although the concept of maids should never been seen maybe too old world, the two housekeepers talked loudly between themselves during the entire cleaning even though I am on the phone in the room (that’s after I tipped them). The doormen were lazy. The lobby bar was so understaffed, we felt bad asking for service from the waitress, because she was literally out of breath running. All in all, the hotel management felt amateurish anf upstart. This in a city where competitors are renowned for impeccable hospitality.

This is a true world class hotel - the setting, the architecture, the art on display, every detail is perfect in the modern guest rooms, and the staff provide outstanding service.

Amaziing The fire alarm was a bit irritating

Overpriced for service. Modern but very difficult and challenging to understand room infrastructure for lighting and service. Requested rollaway bed 3 times which we never received and the internet wifi was difficult to engage . Main cocktail room was booked and unavailable . Breakfast portions were meager . Will not stay there again .

The Dolder Grand elevated our expectations for 5 star hotels. This hotel & Zurich/Lucerne is one of the most beautiful places we have stayed at. This surpassed our number 1 spot in Lake Como for our honeymoon. The spa amenities is luxurious. I think their breakfast buffet could've had more options. Oh & totally family friendly as they welcomed my 3 yo son with teddy bear and huge cookie with glass of milk.