Hotel Bern by TallinnHotels

We arrive quite early on the ferry from Stockholm. We did not expect the rooms to be ready, but the lady at the reception gave us one and she went the extra mile to make sure we would get the other one within minutes. Real customer obsession! The place is super convenient just outside the city walls, with plenty of affordable restaurants around.

Bern has good location in the vicinity of the Old Town. Hotel and the room were clean and staff is polite. The breakfast was OK but nothing special. Bern served well the purpose for us as an accommodation for 1 night. Could consider staying at Bern again.

I booked and stayed in a superior double room. Upon checking in, I discovered that the room was not cleaned properly. There was an empty can of beer on the floor tucked away near the window (the hotel staff presumably was not aware of it as it was obstructed by the curtain). Secondly, the shower gel/soap is in a mounted dispenser on the shower wall -- except it was almost at empty. I would have expected all the amenities to be fully stocked and refilled for each guest. Lastly, there was no water for extended period of time. At first, we were informed that the water would be unavailable until 16:00 -- where in fact it was not available until closer to 19:00 without proper notification (and the water stayed brown for a while before it cleared up). I suppose I got what I paid for, but I would stay elsewhere when I return to Tallinn in the future.

Very friendly central clean hotel. Good breakfast.

First time in Estonia and rhe Hotel Bern greatly exceeded our expectations! Very helpful and knowledgeable staff. Highly recommended!