Holiday Inn Rugby/ Northampton M1, Jct 18

All fine, quiet and clean. Bed not great, have had much worse. Nice breakfast offerings. Our negative was the bar was quite expensive.

Hotel was fine, staff friendly, réception bar area nice but in the second of 4 nights our room became like a furnace. We got no sleep and asked hotel to fix it - we had to leave early and go get ready for our family celebrations elsewhere because we couldn't bear to be in the room. The 'fix' was to put a fan on our counter. No further attempt was made to make us comfortable and over the next three nights we sweated and tossed and turned. We couldn't wait to leave, which is a shame because otherwise hotel would have been fine for a 3 star hotel. We would not go back.

Hotel was perfect for visiting family locally. Nice quiet location even though the hotel was very busy.

Unfortunately we where not aware that dogs are allowed in the hotels bedrooms and where awakened by barking dogs on numerous times - moved rooms twice but as there where a number of dogs could still hear them. Under staffed - breakfast staff can not cope with amount of guests having Breakfast Sunday morning.

Booked the hotel online the morning of my stay, go to the hotel around 6 and I got told that they was over Bookerd! Then the person who I was talking to said 'well we did try to phone you'. At the end the day it's not my job to have my phone on me. I don't know who's fault it is due to the fact accommodation was on your website but I am apauled by it! They booked me another hotel a mile away from accommodation. How did they know I could drive. Other wise I would have to walk for a mile with my 2 bags! It was shocking service, and I will never book through this website again!