Hôtel Elysa-Luxembourg

When I booked on Hotels.com I chose twin beds and a room with a balcony. A couple of days before we arrived I got an email from the hotel telling me that to get twin beds I would have to upgrade to a superior room and pay an extra 20 euros per night. I wasn’t happy about this but said okay. The “superior” room we got was nice and remodeled but very small. But then for our second night they moved us to a room that lacked a balcony and that wasn’t remodeled. When I checked out I told the clerk I should not be charged an extra 20 euros for the second night as our room was not a superior room with balcony. The clerk said he could do nothing about and that only the manager could so we paid and left.

After a long taxi ride from the airport we found our hotel between two other establishments. Not prominent on the street. When I checked in I was told I had to sign a sheet to pay despite my prepaying the room. We looked forward to seeing the Eiffel Tower from our luxurious room which we paid a premium to get. The view was quite a distance on a very narrow balcony. The room was dirty. Major parts of the wall was not plastered to match the rest of the room. Carpet was torn and dirty. It looked like our small room had some water damage as the baseboards had deteriorated. Tears in some of the wall paper. The bathroom had a tall bathtub which one had to climb over to get into. The tub siding was missing large tiles. The shower area had mold. The radiator is the bathroom had rust at the bottom. The bar of soap was extremely small. One washing and it was practically gone. Screw heads on the floor stuck out of the floor. Our bed mattress was not thick and sat on a wooden platform. We did complain to the management and was shown another dirty room on the main floor with no view. We booked for three days but left after one. We were told we had to pay for all three days and they could charge us twice. We left anyway. Would never stay here again and do not recommend it.

Amazing. Great location, very clean hotel. Great service

VERY NICE HOTEL FRIENDLY STAFF COSTLY