Grand Hotel Dream Frankfurt City

I came back to my hotel room on the second day and the lights were on and someone else's pass key was in operation. I thought it belonged to house keeping but was advissd by reception that it was not a housekeeping key. I was also told the managerwopuld be asked to check the camera footage but this did not happen and when I went to check out the next day I enquired at reception.the next and all tgst happened was I was asked if anything was missing and when I replued that as far as I was aware notbjng was missing the reply was ' well isn't that the main thing'. I left my email address and that was a week ago and I've heard nothing fron the hotel. Obviously this is not the first time this had happened but as nothing was taken then 'thats the main thinng' and quire obviously the only thing tgst counts as far as the hotel is concerned. While I was tokd that no unauthorised person.can get to the hotel rooms in this case someone did and used a non hotel key cardard to get into my room but nothing was taken so 'thats the main thing'. The fscf that someone else accessed my room seems immaterial to the hotel .

The hotel is generally fine, the area is a bit backstreet but its safe, the rooms are quite good, a nice size and comfortable. The only thing is I had an adjoining door and the people next door sounded like they were in my room. Also, don't get the first floor over the breakfast room as you can hear people scraping chairs from 6:00am. But overall, a pleasant stay and it was nice and quiet outside of the above annoyances.

Nice hotel, close to city centre Helpful staff Good breakfast

My first room was without AC?! With one ventilator and 30 degree?! Second one was good, but with two separate beds, in the reservation definitely was with ONE large bed and AC in the room.

An adequate hotel with dishonest staff..who took my deposit when I had vistor over for 2 hours