TIME Topaz Hotel Apartments

Booked at least 6 weeks in advance. Asked for a quiet room on check in and ended up next door to the lifts. Breakfast not great

Hotel wasn’t clean, holes in towels,dirty floors and very old fashioned rooms! I went down to reception as our room phone was broken asked for a hair dryer for my wife, they said they would send one up to my room after 20 mins of waiting I went back to the receiption who told me that they would get house cleaning to send one to my room, after another 20 mins waiting and still no hairdryer I went back down AGAIN only for the receptionist to say they didn’t have any hairdryers available. So we wasted the best part of an hour for them then to tell me they didn’t have any. We had to be at a wedding within 45 mins so luckily enough the mall is across the road so I had to run across and buy a hairdryer. The only reason my wife didn’t bring her own one was because the hotel states that they have hairdryers in each room. There was also an issue with checking but that wasn’t really there fault we arrived at 3am in the morning and they didn’t have any rooms available until 3pm that afternoon but said they had one room available at the sister hotel we could have for an extra £145 just from then until check out time of 1pm which in the end we had to get as we was so tired so had to get another taxi to this hotel. Probley our worst experience with a hotel ever. Hotel says it’s 4 star, it’s defiantly not it’s 2 star 3 star at best!

Good location, nice and helpful staff, specially ms. Amor from reception, poor breakfast

Hotel staff was very good, everytime we were greeted in a welcoming way by the reception staff especially Ms Amor was very caring . Hotel location is very nice, overall grading is excellent from me!