Hotel Quinta Lucca

The close location of the hotel to the central plaza and turistic places

Nice location and pretty landscaping. Offered an excellent tour in downtown. It was clean, however there were roaches. The breakfast is tiny.

Nice hotel close to the historic area, free parking is really great not too far from the hotel. Room # 1 is quite noisy during the night from the street. Small continental breakfast but with extra $ it is possible to have a traditional Mexican meals.

Great place, very close to down town, good continental breakfast. Very confortable parking

Visiting a girlfriend in her local city. According to her it had very traditional architecture for the downtown historic area with raised ceilings. Lots of TV channels. Furniture inside room was nice and not like a chain hotel. No AC but room stayed cool. Felt comfortable leaving the door to my room open when there and could enjoy the table and courtyard they had outside the room. Don't expect to check in before 2 pm but they held my bags since we got there at about 10:30 am.

Super clean hotel at a great location. Very attentive staff. Two things that bothered me: (1) The hotel has a big ironwork door that is kept locked. The front desk buzzes people in *and* out. This is to prevent would-be thieves from entering the facility. On the first day I did not think much of it, but on the second day we were coming back to the hotel in the middle of the day and there was no one at the front desk. There is a bell to ring, so we rang it, for a long time. When the front desk lady came to the door, she said that when no one is at the front door, the door is padlocked. She unlocked it with a key she had on her. First, this made us realize that if we had been inside, we would be locked in. In an emergency, there would be no way to get out fast. Second, it is really unpleasant to have to wait several minutes in the Queretaro heat to get back into the room. (2) The cleaning staff go out of their way in ways that are weird. The shampoo that I brought from home cracked slightly, so I left it upside down. When I got in the shower the next morning, I notice that they had straightened it. The result is that the shampoo leaked. Over 24 hours, it was all gone. Same with my stuff on the sink counter- it got moved around and organized in ways that were not necessary and even a bit creepy. I was a single adult in a 2-bedroom room, so I put my carry-on on the second bed. The carry-on got moved to the closet, for which they moved my clothes on hangers, to make room for it.

Es un lugar muy lindo, limpio y bien ubicado. Pésima atención de la encargada de recepción de la mañana, nos gritó, no nos permitió explicar y luego nos ignoró al tratar de aclarar una cuestión del estacionamiento, lo cual también es poco claro. El jóven de recepción de la noche totalmente distinto, amable, buscando soución y accesible. La mujer del día TERRIBLE, actitud totalmente agresiva, alguien así opaca la calidad del hotel y el tiempo de disfrute y descanso que busca uno. La puerta tenía sólo una persiana que dejeba entrar la luz de afuera y ver de afuera hacia adentro. Nada de privacidad

La ubicación, el precio y a pesar de ser una casona antigua te encuentras con las instalaciones y los servicios de un gran hotel

Buen servicio, habitaciones limpias, ubicación excepcional.

Es muy cómodo y limpio. La encargada del restaurante nos recibió de mala gana y nos dio un trato descortés delante de los demás comensales. Además, nos negó el servicio de desayuno argumentando que no estaba incluido, a pesar de que se lo precisamos y a que al registrarnos, el encargado de la recepción nos confirmó que ese servicio estaba considerado en el costo de la reservación (dejamos el café que nos habíamos servido). Definitivamente no volveremos a hospedarnos en este hotel. Ojalá y el dueño corrija la atención que esta empleada nos brindó, a fin de que asegure la atención que es debida, para que no le pase lo mismo a otros huéspedes.