Sivatel Bangkok

Price is 5 stars hotel but the service and overall is not 5 stars, not qualify

Great place to stay. Very friendly and accommodating staff. I wish we could have stayed there longer!

This was our last night of three weeks in Thailand and it was a perfect way to end! I am so glad that I spent a bit more than we usually do on hotel I Bangkok. The staff was so helpful and friendly. Breakfast by the pool had great variety, our rooms were spacious and the beds were very comfortable. A tiny minus is that the hallways looked a bit worn down.

the wifi condition was extremely bad, when we asked the reception desk for fixing, the man had disappointing attitude by saying "it's only last night not working" , but it turns out that the 2nd day stay wifi was still not working. The water heating system is not satisfied either, waited long to heat the water but was not enough for one bath, so had to wait for the water to be heated again DURING shower. It was terrible.

This hotel is nice location, nice rooms, great location. But don’t count on the management for understanding hospitality. They are the wrong people running a hotel. Asked the manager for 60 minutes late checkout three days in advance and absolutely refused to try. But the manager clearly states she didn’t care. Seriously you can’t manage your hotel around checkouts, clean, and check ins better than that? I also worked in hotel. I accept that there are only 75 rooms and they were fully booked. But we were only talking 60 minutes. An out the door by 1pm and first checking is at 2pm. Totally manageable. So here’s my summary. If you just need a decent place to stay. Yes an ok choice. But if you expect any sense of a hotel with hospitality for any basic needs I’d say there are other hotels.