Citymax Bur Dubai

bit noisy

Best valved hotel in Dubai,it's conveniently in the center of Dubai

Very poor service. Arrogant staff and too crowded. You need to wait to check in

Check in was delayed after my required check in at 2pm

When I got to the hotel around 2pm and tried checking in was told there was no twin room/non smoking availability and that I would have to wait or would have to have a smoking room even though i had made the booking 4 weeks prior to my stay. Then after speaking to a manager we were given a room and it was awful no natural light, dirty bathroom that had hairs in the shower tray, the chair was worn. Not what i would expect from a hotel in Dubai. So requested another room the request was successful so that was a plus point. We had breakfast however the options are limited as in not much variety very indian orientated choices which isn't everyones choice of breakfast. They do offer croissants/muffins and fruit too. The day we were to check out I rung reception to ask for help with our luggage and was told 'no-one is available and the wait would be at least 45mins if I did want help' So instead took my luggage via the lift downstairs having to make 2 trips so much for customer service! Overall, check in and out is slow and customer service isn't great. Rooms are tiny. Local area around the hotel is the only advantage with 2 metro stations within walking distance and supermarkets and eatries near by.