Nikko Hoshinoyado

Staff was very helpful to organise our daily tourist activities

The staff here was accommodating, the room prices were reasonable for the room sizes, location, and view, and overall it was a lovely ryokan with a lot to offer. Their dinner and breakfast service is interesting to say the least, with it providing unique Japanese meals, but I wish the skills of the staff there didn't vary quite so much. Some of the staff are friendly, helpful, and willing to give you an idea of what is being presented with each dish, but others kind of just leave it up to you figure it out. Part of this is a language barrier I'm sure, but the first staff member I had on my first night in the restaurant was so excellent at this that it soured my experience a bit with the other staff members there. Overall, the food service was worth it if you want to experience something distinctly Japanese and with an excess of food each morning & night. My overall impressions of Nikko Hoshinoyado were very positive and I'd gladly recommend it to anyone else travelling in the area. Great location, great general staff, plenty of English language support, and lovely facilities.

お部屋は古かったけど清潔だった。食事も美味しかった。

Très bel hôtel, onsen de qualité, personnel adorable, couchage agréable, dîner et petit déjeuner excellents. Très bien situé, bus et sites touristiques proches.

*Important* This hotel, unlike other hotel in the cities, do not have private bathroom (not even a bathtub) in your own room, meaning if you go with your family, all of you family members have to take turn to visit the public onseng bath center. The room is small. It makes you sleep on the floor Japanese style but the living room can barely fit in the people we booked for (3 ppl for a 3-pax room in my case). The room has very limited amenities, and for example the soap provided was limited and the water runs extremely slow over the small basin in the room. In addition, we were on a driving trip and that the private car park was always full, meaning we had to park at a secondary car park which is further away (and more inconvenient if you have luggage). The hotel is close to the city center and is right next to "Shinkyu", that's prolly the only perks I can think of.