MAXX by Steigenberger Vienna

Big room, close to public transport. My only complaint is that they would not replace the water and the coffee. They said only one per Stay

I wasn't going to give this hotel 5 stars but some of this hotel staff saved our holidays. Basically we booked and asked for baby cot in the room and was not send to our room even though that we have asked the receptionist on duty to send one but again this was not send. I've called the reception in the evening and a receptionist (very friendly gentleman) provided us with a one mattress bed that we put on the floor and a baby cot. We tried many times to set up the baby cot but not us or the receptionist could make it the same evening (Folded baby cot). Finally we did it :) The next morning I have personally asked the reception to change the bed sheets as our child wet the bed and it was important for us to be done prior our return at the hotel. We asked this approximately at 10:30 a.m. and we came back at 15:30 p.m. and found our room dirty with a wet bed. I ve called the reception and asked them why they haven't clean our room and they said that they don't clean the rooms until approximately 6p.m. as they do check outs first. I truly accept your procedures but this was a request for the bed to be cleaned which was not done. After I complained the executive housekeeper with the duty manager came to our room and apologized for the incidents and they have arranged immediately everything. They were so helpful-they even help us to navigate to restaurants and they city. We thank you for this. A note to your log book procs .Please pass the notes to your colleagues with care

Advised to stay in this area and travel into centre. Hotel was really nice and rooms are spacious and comfortable. Unfortunately subways were out of order, however replacement buses were fine. Check in/out easy

This hotel was absolutely amazing. Great staff, very very friendly. Great service. Free bottle of water in the room was given as well. They had a coffee machine in the room as well which was very good. A lot of other small things given in the room too so it was great. we were given a small sewing kit and also a pack of cotton buds and pads. Shower caps were also given. The room is spotless. Very clean and room service cleaned it every day so it was very nice to come back to a clean and tidy room. The bathroom was very good as well. The bed was one of the comfiest beds I’ve slept in and I had a good nights sleep all four nights. There’s also a very nice gym with a nice terrace seating area available all day and night. There’s also a spa and massage there. Would definitely recommend this hotel to everyone. For families, business, solo and friends. The location was great too as it was easy to catch a bus or tram. There was a billa supermarket directly opposite the hotel which was very useful. There’s also a bike rack opposite the hotel that you can rent a bike from using an app so that was also very useful to have. 10/10 hotel.

Friendly staff and a great hotel. We keep coming back. Rooms could use some renovation (refreshment), although they are clean and overall it makes a pleasant stay. The garage is also great if you come by car. Well connected to the center of the city.