The Paper Factory Hotel

Amazing!

It was a shockingly messy check in arrangement ever I have! I left my luggage at the hotel first in the morning on my check in day and back at hotel in the evening. When I got the first (!?) key card it didn’t work to open the room door. After fixing again at the counter (which already troublesome to come and back to the counter!) and it was even more embarrassing to find that the room has been occupied and used by some other people!! Even the staff could not figure out what had happened! I can only be relocated to a smaller room for the first night without a proper explanation! It was such an unacceptable service and management level for a proper hotel!

Great location. A $20 cab ride from LGA and a half block walk to the Subway for a 18 minute ride into Midtown/Times Square. FANTASTIC! I loved the hotel architecture/vibe. Currently under construction so restaurant is closed but lots of good places to eat in walking distance. Service was somewhat less than desired. WI-FI was sketchy. Housekeeping forgot to replace used items including towels (which luckily I discovered before stepping into the shower). The location and potential were so good, I'll definitely try it again!

Bed is awful, old and sagging and a plastic cover under the sheets! Room was left unlocked, door ajar all day after housekeeping "cleaned" it. Runner on the cement floor is filthy, didn't want to take my shoes off. There was a place for a hairdryer in the bathroom, but there was not a hairdryer in it. This could be a great hotel, but it needs serious attention.

The staff was very friendly and helpful and the place was clean.