The Paper Factory Hotel

Public area was under construction, no lobby, no restaurant, no bar, and no outdoor patio. There was no notice of the construction beforehand from the hotel or Hotels.com. Construction started at 7am on Saturday morning, was incredibly loud, and impossible to sleep through even on the 5th floor. After contacting front desk she told me she asked them to "keep it down" - nothing changed. Even once renovations are done I have no plans to return based on service and the way our stay was handled.

Lobby was under construction which was the only bummer cuz we had to lug our luggage through some narrow back stairs but otherwise it’s a super cool hotel with monstrous rooms by any standard let alone NYC.

Hotel has an interesting decor (good interesting) but is not being kept up well. The outside lights were half out (read Factor instead of Paper Factory), in room lights - half worked, and small things like that. Service was good. BEWARE though - they charge a service fee unless you book directly with them. This service fee was NOT apparent when I booked through Hotels.com. I thought this was rather sneaky, its not a small fee.

Great place that was under an update / construction. But got a great price given that. Going to be a great property when the updates are complete.