Hotel Hugo

Overall, Hugo was a pleasant experience with several significant flaws. The hotel is in a terrific soho location and on a relatively quiet street, which was nice. The hotel decor and theme, albeit slightly dated, was nice and relaxing. But two complaints. First, the air conditioning wasn’t working the entire stay. It would only turn on when we messed with the overly confusing thermostat, then would switch to fan only. And second, they charged a $60 resort fee for three nights. I understand a resort fee when you’re a resort, but this hotel has minimal services and doesn’t even have a pool. Overall, we had a nice stay but will look at other options next time.

Great service, nice amenities, awesome rooftop bar views.

Awesome location for exploring NY neighborhoods, and the hotel has cool amenities. The bed could be slightly more comfy, but it was still a large bed and comfy enough.

Hotel failed to disclose that due to construction of a building next door the view they advertise is no longer available and the rooftop bar they are notable for is closed. Visitors are completely being lied to. They need to fully disclose the conditions.

Boutique hotel that places style over practicality. Claims of city views, but ours from the 10th floor gave a 15 degree view of the Hudson River and a fantastic view of a UPS warehouse and car park. The top floor bar area gave excellent views of downtown. The location is excellent and a 15 minute walk from Greenwich, Little Italy and China Town. Not one to normally complain but feel I had to mention these points.