Hotel Hugo

Unbeknownst to us, the restaurant closed weeks ago! The city view we should have had was a cement wall of a construction site and the room was very dark in addition to being too small. The picture showing outdoor seating area didn’t exist or was closed due to permanent restaurant closure. Menus are still in room, and no where was it indicated that restaurant was permanently closed! Maids dragged leaking plastic bags of trash into and out of elevators through the floors! This is not a luxury hotel, and I would not have booked here if we’d known these details, as it was just sad and extremely disappointing. The front staff were excellent.

Great place to stay.. beautiful bar on the roof.. room was small and the sink had me water pressure.

Nice hotel with upscale rooms

Welcoming, generous , informative , responsive and helpful staff in hotel (Daniel), including MAVSoho restaurant personnel as well as host in rooftop bar (packed for happy hour, but made room for our party, with tremendous views). We were there for family wedding so hotel and restaurant staff assistance ordering flowers, with rehearsal dinner, arranging photos , etc. very much appreciated. We liked the small, personalized feel of this hotel , unlike others in which we have stayed in NYC, as well as the fact that the hotel was reasonably priced. Only suggestion would be to address thermoregulation in room as temps in our room vacillated from very warm (mid 80’s) to chilly (low 60’s). Otherwise a most pleasant stay and we would book this hotel again when next in NYC.

Customer service was excellent! Staff was incredibly helpful and tended to all of our needs