The Melville Hotel - Londonas

We arrived early at the hotel and were able to leave bags and fill in the registration forms, great, hotel looked nice. We arrived back later to obtain our room only to be told they had electric problems and no rooms available. After a 15 min wait we were told a hotel over the park could accommodate us however I would need to claim my money back from hotels.com and pay the other hotel more than I had initially paid. I refused flatly and another 15 mins passed before an agreement between the two hotels was reached between the two of them regarding payment. We were took to the other hotel which really did not look nice at all the reception was made of hard board and had more of a very low budget hostel image. Due to the time and traveling with my young son I accepted the room. I was advised by this hotel that this happens all the time and that the Melville constantly over book rooms and use them in these circumstances. Do yourself a favour, there are cheap hostels in kings cross which are far nicer than what we were given at a far Lowe cost. Very disapointed with the whole experience. I certainly didn't get the accomodation I purchased through hotels.com.

I didn't stay. I prepaid on Hotels.com when my train was canceled and walked over with my daughter to be horrified by the sketchy hotel I paid over $100 for (non-refundable). I determined it wasn't safe enough for two women traveling alone and left for another hotel. I am out of pocket for the money but my daughters safety is paramount.

Small but clean and excellent location for commuting or exploring London..2 mins walk from kings cross station and close to shops..priced well for London also..

We left our phone charger and help desk wasn't very helpful. Otherwise easy location to get to and they held our bags while we shopped.

I was in room 48 and was kept awake by footsteps and the sound of voices in the lobby until 2am