Sofitel Dubai The Palm Luxury Apartments

I had the worst check-in in my life! And it’s after 50+ countries and hundreds of hotels! We arrived early (around 10 am) after a long haul flight with the baby so were quite tired, the lady at reception wasn’t friendly at all and started trying to sell all possible and impossible options even we asked her to do this later, as were were tired and the baby was unsettled, she just said “no, we must do it and discuss everyone now” and continued, eventually we bought some food vouchers, but the whole process of “the sale of the year” took more than an hour, which is unbelievable. And after that she said that there were no rooms available for early check in and we had to wait. Fine. We told her we were happy to pay but she said no and left. After we checked in at 3 pm I asked the guy who came with the baby bed of the hotel is really so full and there were no any more rooms like that, he said no, there are quite a few empty rooms for a while already.., so it’s just the lady wanting us to “suffer” a little more... We are often visitors to Dubai and although the hotel itself is quite good and the gardens are very nice I doubt we’ll stay here again.

Fantastic hotel with respectful staff..well trained staff

All the staff we came across were very courteous and helpful from the cleaners, the buggy drivers, reception staff, the ones at the doors of the hotel, etc. The pools were excellent and the children thoroughly enjoyed swimming in them. Overall, we really enjoyed our time at Sofitel The Palm Luxury Apartments and will love to go back again.

ممتاز

Check in was very fast and easy, the room (apartment) was spacious. The bed was very dirty as the bed sheets had hair and dead flies and the bedroom area had a sewer smell that made us request to change the room, the hotel managment changed our room due to the bed being dirty and the foul smell. The apartment has little hot water so you wont be able to use the hot tub unless you like bathing in cold water, even when the hot water boiler switch was on all night we got hot water for 5 minutes only. The pool area is acceptable but the childrens pool is very small and filled with sand. Overall it was an OK stay nothing more, the room services takes a lot of time to attend to your needs and the car valet takes from 15-30 minutes to bring your car from their parking space Wouldn't book again, it's a one time experience only