Club Wyndham Riverside Suites

The place was nothing like the picture it was not what I paid for

When I arrived and got to my room, I went to use the restroom and the toilet handle would not budge. I called downstairs and reported it and a maintenance official came by quickly and ended up swapping out my entire commode. It was awkward to have a toilet I had just used needing fixing and I was confused at how housekeeping had not discovered that upon cleaning before my stay. The following morning, I reported something I had noticed the night before while in the restroom. The ceiling had a leak right over the sink. I told a man at the front desk who assured me it would be resolved. He also said it was probably from a cooling system, which is not any consolation. When I returned to the hotel that night, I found the ceiling was still leaking through the vent. I did not see a note in the room or text or email from the hotel explaining if they were going to fix it. I was upset this morning while getting ready over the sink for 45 minutes and I keep having a drip from the ceiling hit me. I cringe to think what if it was toilet or shower water. The drip drops every 25-40 seconds. I did time it. I am disappointed to have a toilet that didn’t flush and then have a dripping bathroom ceiling that went unfixed. I am reaching out to you because my concern was not addressed when I shared it Wednesday morning. I checked out wishing I had stayed elsewhere.

It was in the middle of all the action. Great spot! We were there for five days we let the housekeeping in one of the days and all she did was empty the garbage cans none of the towels were taken off the floor the floor was not clean and did not replace roll of toilet paper.

The location of our room was perfect. The bed was the most comfortable one we've slept in on a trip.

The hotel was nicely furnished and clean. The staff was friendly and helpful. We would definitely stay here again.

Great location but they try and sell you Wyndham property vacations. I hated this because they don’t Take NO for an answer. Other than that we enjoyed the location and room.

We loved the location of the property We didn’t like that the water was turned off for more than a half of a day.

Great location! Friendly and helpful staff! The hotel did not immediately have our reservation, but took care of it for us and got us our room. Be aware...the staff has to pitch a sales requirement that requires over a 2 hour commitment and they bait you with coupons and deals and the shuttle service. Decline and take the VIVA bus wherever you need to go! Overall the hotel was a great place to stay and I would return!

The property was exactly how it was shown in the pictures. The unit was clean and freshly painted and the staff was extremely friendly and helpful. The location was awesome. The balcony view of the Riverwalk was awesome. I would definitely stay here again.

Centrally located within steps to riverwalk in San Antonio. Has common area patio overlooking riverwalk to sit & sip wine in the evening. Rooms were extremely cramped, a stretch even for downtown hotels. In fact, this is not even a hotel, it is a timeshare property. However when we booked, we were not told that it was a timeshare property. In fact, even though this says it is the Wyndham property, it is actually owned and operated by somebody local with license from Wyndham to use their name. Which sucks because these local operators don’t maintain standards. They have some weird rules: no housekeeping service is one of the annoying rules, especially if you’re booked us a hotel guest and not as a timeshare guest. Hotel is very pricey because of the location, but there numerous numerous other options nearby which are far better options.