Hyatt Regency Suzhou

I got mosquito bites on the 19th floor in my room on the first night. The staff immediately put some repellent the next day so the problem solved

Enormous room, great amenities. Huge comfy bed. Carpet so thick in hallways it was hard to push suitcases.

My husband and I stayed for 2 nights for our wedding anniversary. We were thoroughly looked after by the staff particularly by Dany. She even organised a surprise decoration in our room. Very comfortable, great service and wonderful staff. Thank you!

The service is great and it seems that the goal of this hotel is to make customers happy. Just wish it can improve the food variety and quality in lounge. We are very satisfied with the overall experience in stay and will come back again.

Awesome hotel, close to the train station. The staff was really helpful and warm as well. The hotel feels like it's higher than just regency hyatt, pretty close to grand hyatt.

Excellent staffs and property, good location to next to subway entrance

The design of the hotel is ultra modern. The large, well-equipped rooms twist round a hollow inside. From Reception you can look up to the ceiling which is nearly 30 floors above. It is an amazing site. My 22nd floor room had spectacular view over the city. Many of the surrounding buildings are decorated with LED lights at night and look amazing. I would recommend taking the breakfast option if offered as it came with a nightly cocktail package and offered great value. I must make a special mention. Lee, who manages the Regency Club on 28th floor made out stay an absolute pleasure. He made us feel welcome, helped greatly to arrange a trip to the local city of Hangzhou and was full of suggestions about how to spend our time. It can be quite daunting for a Westerner wanting to travel by train in China but Lee even arranged the tickets for us and told us where to pick them up to avoid queuing. I also need to mention the Concierge team. Sabine in particular was brilliant in helping to print off our boarding cards, arrange extra chains for the room, provide ice buckets etc, etc.

This is a fine hotel well-located in Suzhou. IS this a long

Very helpful and smooth check in. My room wasn’t ready (I was early). I went for lunch and when I came back an hour later my cases were already in my room. Very friendly and helpful staff. Room was clean and comfortable; room service was good and the Market Cafe buffet restaurant is an excellent deal!

Nice location and nice hotel. Very helpful and quick staff