City Stop Berlin

Only stay here is you are content with very basic accommodation with little to no service. We did not see anyone on reception for the entire duration of our stay. To check in we had to pick up our key from the kebab shop next door and were charged an extra 10 Euros for the privilege. The rooms are not cleaned unless you request it an pay extra. The bin in the communal kitchen was not emptied until it was overflowing (3 days after we moved in). There was a first aid box with nothing in it in the hall, I did not see a fire alarm and the owners would have had a sketchy idea of who was checked in as we certainly did not show any ID or fill out any paperwork. If I were Hotels.com I would remove this establishment from my website.

The ladies who checked me in were lovely. But they only worked from 10am-6pm which wasn't overly helpful. Nothing fancy, particularly for the price. Pillows were very bad - I regretted not bringing my own. My main issue was there was no hot water the first night. For the second night I'd realised the water boiler was only on halfway so I turned it up all the way and left it to heat up while I went out. The water still only lasted about 5mins max before it got cold again. I'm lucky I didn't try to wash my hair because I wouldn't have had time before it got cold. I also had to sit sideways on the toilet because there wasn't enough room between the toilet and the wall to fit my legs. I have very short legs so this was a weird experience for me! Location was excellent though - it's less than half a block from a great tube line which makes it easy to get anywhere in Berlin.

5 stars ! They upgraded our room to bigger size and staff is really friendly ! The location is perfect !

I had a terrible night at this guesthouse. The room was so small and noisy. The staff was very friendly but none of them stayed for the night at the guesthouse. In addition, there is no lift at the hotel.

Very nice stay in City Stop Berlin. Highly recommended