Freshfields Hotel

Good hotel staff and enjoyed our stay there, could be more convenient if we can find more restaurants in the surrounding area.

It was great to have the hot spring inside the room with the great view. Will be better to provide hair conditioner for hotel guests

Very nice facility and very good service at reasonable prices. The property is not in a shopping area but the location is quiet and serene. Room service met is sup-par by USA or Japanese standards.

Hugh bathroom with private hot spring. However, lack of sitting area or a proper desk nor table for dining. Staff was helpful. Public hot spring needs some upgrades in the sitting area.

It is quite different than my last stay.

Property is remote but quiet. Staff are not friendly and unhelpful. They allow kids swimming, diving, eating and drinking inside the spa or hot spring. Not a quiet place to relax. When complaint to front desk, they to you to complaint to the staff at the spa. Design of room was poor. You have to walk at least five to six steps before you can get your towel.

Everything is excellent but food quality is just average

Hotel has hot spring water in room in addition to the public hot spring spa area. Massage service was good also. Breakfast had good selections. Will stay here again.

When I arrived, the front desk staff were more interested with an ongoing call that one of the staff is having. From what I heard, he was having an "argument" with the person who was demanding for a room but he just kept telling the person the hotel is full. The rest of the staff has an indifferent and nonchalant attitude. The room is good and spa service staff were all very proactive and friendly.