Park Inn by Radisson Cape Town Newlands

We arrived straight off a plane wanting to go to the cricket next door. We were told that there had been a "system error" and that we couldn't stay there. We were being moved to a different hotel nearer the city centre. The whole point of booking this hotel was that it is 5 minutes walk from the ground. With the game starting in 20 minutes, we would have missed the first 2 hours had we gone then. We were grudgingly given a temporary room in which to change and shower. After the game finished we went back to the hotel and a taxi driver turned up to take us to the new hotel. When he was told where it was he said he was not happy taking us there as the area was very rough. Indeed the hotel was also more like a backpackers hotel. I rang the Radisson saying this was completely unacceptable and they said they would work something else out. After half an hour sitting in the taxi in the rough neighborhood (exhausted having not seen a bed for 36 hours) we were eventually told to go to the Radisson Blu in the CBD (where we were welcomed and well treated with a good room). At no stage did the manager of the Park Inn emerge to help the staff who were really struggling and had to keep referring back to him/her. Really really poor.

It was satisfactory for a 3.5 star establishment. Staff were friendly and helpful. Main observation is some of the accommodation elements seem a but run down.

Friendly staff. Gluten free bread at breakfast! Great location and free parking!

Good position for our needs. Good security when going to your room. Staff very happy and pleasant . Hotel was clean and great bathroom amenities. WiFI excellent . Room is quite funky with dim lights to suit the needs. Hotel floor very quite for a very busy period. Liked the fresh drinks available on arrival. Outside very nice and comfortable with a pool . Relaxed atmosphere. Breakfast recommend the eggs benedict. Excellent . Liked the tea coffee station and the types of teas. Dinner was enjoyable off the menu. Great breakfast offering for the runners in the foyer but only saw it when I went down to the race. Perhaps a note when checking in ? Look forward to staying there again .

Stay was comfortable. Parking is very convenient, both in the underground car park or in the carpark in front of the hotel. There is also a bar and restaurant.

I stayed for one night, it was a pleasant stay and a huge bed

Great value accommodation

Fit for purpose, very good and would return

Shower did not work and nobody did anything despite been told on the first day by me

Excellent breakfast, great room and location. Staff did a good job! Note pool and gym are average