Nikko Kanaya Hotel

The hotel is a bit dated but the staff, service and location more than make up for it. We had an excellent stay.

Old, stylish place, well located and interesting history Overpriced bar and restaurant

The shower drained properly; however, they immediately acted to solve the problem. It was wonderful to see the Japanese high quality of service: they even gave a box of cookies to show appreciation for our patience.

Expedia says the hotel does not have a front desk but it does, and it is staffed 24/7. We have a room in the old section with high ceiling and 2 super huge picture windows looking at the mountains with the sound of a running stream below. The location is fantastic, being right next to Shinkyo Bridge and all the historical sights. The bedding leaves much to be desired, however. It appears the synthetic bedcover doubles up as a quilt so it becomes hot and uncomfortable in the night. The use of chemical air freshener gave me allergic rhinitis throughout our 3- night stay. The bathroom basin is super low. Only western food is served at the restaurant and it is average. There is nothing much to eat at night as almost all eateries close at 6pm or before. There is no lift in our building so you would need to have the luggage lugged - in our case, 3 floors up, but the staff helped us. In all, I would stay there again, but maybe for only one night.

Nice hotel with a lot of old pictures --- reminded me of the hotel in "The Shining" but not scary. A lot of period art work and nice architectural details. Most restaurants in the area close early (5:00 PM) and the main dining hall charges over $100 for a prix fixe course meal. Breakfast is not a buffet but served individually, so one has to wait until the coffee is served, toast is brought to your desk, etc. The hours for breakfast (7:30-9:30 AM) isn't convenient --- our original plan was taking a bus to the Kegon waterfall soon after 8:00 AM but with the breakfast time, it turned out to be impossible.

A beautiful hotel. A wonderful location, room, staff, and comfort. My girlfriend and I sincerely enjoyed it!

Great location for visiting Nikko Shrines. Historically significant hotel built in 1873. Huge room. No bathtub in bathroom, only shower. Beautiful lobby. Try the trout for dinner.

Cold room. No extra blankets or pillows. Furniture dated and rough spperring

This hotel is supposed to be the best in Nikko. I can see why that might have been the case atone time, particularly when they were receiving famous guests. However, the hotel is very much a faded glory. The first room we were put in had a dirty carpet and the furniture looked as if it had come from a very poor second hand shop. It was all chipped. The internet was so poor that I complained. The hotel offered to let us change room service and we did get a better room. The public areas were much better but still needed work. There needs to be a major refurbishment investment in the hotel.

Interesting historical hotel to stay. Great atmosphere, beautiful buildings and room, and good services. Walkable distance to big attractions!